The Parlour Restaurant Hostess - IC New York Barclay at IHG Career

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

25.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Engagement, Organizational Ability, Reservations Management, OpenTable, Guest Recovery, Communication Skills, Multitasking, Professional Demeanor, Punctuality, Attention to Detail, Team Collaboration, Handling Cash, Lifting, Bending, Stooping

Industry

Hospitality

Description

JOB OVERVIEW: The Host at The Parlour Bar & Restaurant serves as the first and last impression of the dining experience, acting as a key ambassador of InterContinental New York Barclay’s luxury service standards. This role is responsible for managing guest arrivals, reservations, and seating flow while delivering a warm, personalized welcome to every guest. The Host plays a critical role in shaping the guest journey, ensuring operational efficiency, maximizing seating opportunities, supporting revenue optimization, and maintaining the refined atmosphere of the restaurant. This position requires exceptional guest engagement skills, strong organizational ability, and close collaboration with restaurant leadership and service teams. DUTIES AND RESPONSIBILITIES: Guest Experience & Arrival Management * Welcome guests with professionalism, warmth, and genuine hospitality, using guest names whenever possible and recognizing IHG One Rewards members and VIP guests. * Serve as the primary point of contact for all arriving guests, ensuring a seamless and gracious arrival experience. * Escort guests to tables in a timely and thoughtful manner, anticipating guest needs and preferences. * Provide accurate information regarding menus, promotions, and restaurant offerings. Reservations & Dining Room Flow Management * Manage reservations through OpenTable and internal systems, ensuring accuracy, proper pacing, and optimal table utilization. * Maintain accurate and detailed guest profiles to support personalized service and guest recognition. * Monitor dining room activity and collaborate with management and service staff to balance seating flow and maximize operational efficiency. * Manage waitlists professionally, providing clear communication and thoughtful guest recovery when needed. * Answer phone calls promptly and professionally, assisting with reservations and guest inquiries. Luxury Service & Guest Recovery * Demonstrate confidence, professionalism, and composure when handling guest concerns, resolving issues independently whenever possible or escalating appropriately. * Anticipate guest needs and proactively contribute to exceptional service experiences. * Support the achievement of Guest Love and service excellence goals. Restaurant Presentation & Atmosphere * Maintain a pristine and organized host stand and entrance area at all times. * Monitor and support the overall ambiance of the restaurant, including lighting, music, cleanliness, and presentation standards. * Ensure menus and collateral are clean, accurate, and properly presented. Operational & Administrative Support * Support daily operational readiness, including opening and closing host stand responsibilities. * Assist with administrative tasks including menu printing, reservation audits, and guest communication. * Monitor guest request platforms and communicate guest needs to appropriate departments. * Work collaboratively with restaurant leadership, culinary, and service teams to ensure seamless operations. * Support operational initiatives that drive guest satisfaction, operational excellence, and revenue performance. Compliance & Standards * Follow all company policies, health and safety regulations, and brand service standards. * Maintain professionalism, punctuality, and adherence to luxury hospitality expectations at all times. Qualifications and Requirements: Previous host or guest-facing experience in a luxury hotel or upscale restaurant preferred This job requires ability to perform the following: * Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.) * Handling food objects, products and utensils * Using a keyboard * Bending, stooping, kneeling Other: * Strong interpersonal and communication skills * Experience with OpenTable or similar reservation systems preferred * Ability to multitask and remain composed in a fast-paced environment * Professional appearance and demeanor consistent with luxury hospitality standards * Flexible schedule including mornings, evenings, weekends, and holidays What You’ll Gain (Benefits & compensation) * The salary Range for this role is $21.00- $25.00 per hour. * Complimentary employee meals * Complimentary dry cleaning (business attire) * IHG employee & friends/family discount program * Professional development and growth opportunities * A culture that values your input, promotes your development, and empowers you to Inspire Incredible. Work Area: Outlet (s) At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Responsibilities

The Host acts as the first and last impression of the dining experience, managing guest arrivals, reservations, and seating flow while upholding luxury service standards. Key duties include welcoming guests warmly, managing reservations via OpenTable, monitoring dining room flow, and maintaining the restaurant's refined atmosphere.