LOCATION DESCRIPTION

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

POSITION OVERVIEW

A new and exciting luxury lodge resort set in the grounds of Chester Zoo is opening August 2025 and we are on the lookout for Receptionists to join the team.
The Reserve is an exciting development of 51 savannah inspired luxury lodges, overlooking a beautiful lake or our giraffe habitat and connecting directly to the stunning Heart of Africa zone of Chester Zoo. From immersive experiences to quiet relaxation, The Reserve is a place to make lasting memories.

THE ROLE

As a receptionist, you’ll be the welcoming face of The Reserve, offering a warm, professional first impression to every guest. From smooth check-ins and check-outs to offering helpful information and a personalised service, you’ll play a key role in delivering those memorable guest experiences.

RESPONSIBILITIES:

• Welcome guests with warmth, friendliness, and professionalism
• Manage check-in and check-out procedures efficiently
• Handle guest requests, questions, and bookings
• Liaise with housekeeping, concierge, and other departments
• Process payments and maintain accurate records
• Support the front office team in maintaining high standards of service