The Spot Support Staff at V-HEAL GmbH

Burlington, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Teamwork, Organization, Problem-Solving, Attention To Detail, Multitasking, Time Management, Physical Stamina

Industry

Description

Description As a Front of House team member, you will be responsible for creating a welcoming, efficient, and enjoyable atmosphere for guests. You will act as the primary point of contact for customers, ensuring their needs are met promptly and professionally. This includes greeting and seating guests, cleaning and resetting tables, rolling silverware and ensuring that every customer has an exceptional experience. Key Responsibilities: Greeting and Seating Guests: Warmly welcome guests upon arrival and guide them to their tables. Manage reservations and waitlists, ensuring a smooth seating process. Answering the phone and maintaining a waitlist when needed. Customer Service: Provide attentive, courteous, and professional service to all guests. Address any guest inquiries, concerns, or special requests, ensuring satisfaction. Order Taking and Coordination: Accurately take food and drink orders from guests over the phone. Giving the correct food to take out guests. Receiving payment for take out orders. Communicate orders to the kitchen expeditor and bar team efficiently. Ensure that orders are processed correctly and delivered in a timely manner. Team Collaboration: Work closely with kitchen staff, bartenders, and other FOH team members to ensure smooth operations. Assist in training new FOH staff as needed. Help maintain a clean and organized FOH area. Clocking in to your shift on time and ready to work. Customer Experience: Ensure guests are satisfied with their meal and service throughout their visit. Handle guest complaints or concerns with professionalism and resolve issues as needed. Skills & Qualifications: Previous Experience: Previous experience in a customer-facing role is preferred Communication: Excellent verbal communication skills, with the ability to listen and respond to customer needs. Customer-Focused: Strong focus on delivering excellent customer service and ensuring guest satisfaction. Teamwork: Ability to work well within a team and maintain a positive attitude under pressure. Organizational Skills: Strong ability to multitask, manage time efficiently, and stay organized. Physical Stamina: Ability to stand for long periods Attention to Detail: Accuracy in resetting tables to the restaurants standards Problem-Solving: Quick thinking and ability to resolve issues or complaints in a calm and efficient manner. Environment: Fast-paced work environment, requiring the ability to manage multiple tasks simultaneously. Working outdoors during the summer patio season - the weather may change unexpectedly! The Spot LLC is an equal opportunity employer and encourages candidates of all backgrounds to apply. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status or any legally protected status. Requirements Entry Level

Responsibilities

As a Front of House team member, the primary role involves creating a welcoming atmosphere by greeting guests, managing seating, taking orders for takeout, and ensuring prompt, professional service. Key duties include maintaining cleanliness, coordinating with the kitchen, and handling guest inquiries or complaints to ensure an exceptional customer experience.