The UPS Store – Store Manager at The UPS Store #6534

Medina, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

0.0

Posted On

11 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Management, Shipping Operations, Print Services Management, Staff Recruitment, Employee Coaching, Scheduling, Financial Acumen, KPI Monitoring, Inventory Control, Vendor Management, Conflict Resolution, Customer Service, Performance Management, Operational Compliance, Budgeting, Multitasking

Industry

Retail

Description

THE UPS STORE – STORE MANAGER Location: Medina, Ohio Employment Type: Full-Time, Exempt Reports To: Owner POSITION SUMMARY Lead the day-to-day operations of a high-volume The UPS Store location while delivering exceptional customer service, developing a high-performing team, driving sales growth, controlling labor and operating expenses, and ensuring operational excellence. The Store Manager is accountable for financial performance, associate development, quality standards, and franchise compliance. KEY RESPONSIBILITIES * Manage all daily store operations, opening/closing procedures, cash handling, and operational compliance. * Recruit, hire, train, coach, schedule, and develop associates. * Create labor schedules that balance customer service with payroll efficiency. * Monitor KPIs including sales, gross margin, labor %, printing revenue, mailbox growth, and customer satisfaction. * Drive growth in print, mailbox, packaging, freight, and business services. * Maintain excellent inventory control and vendor relationships. * Resolve customer concerns professionally while maintaining world-class service. * Ensure store appearance, safety, cleanliness, and brand standards. QUALIFICATIONS * 3+ years of experience in retail, shipping, printing, or service management. * Prior leadership with responsibility for hiring, scheduling, coaching, and performance management. * Strong financial acumen with experience managing operating expenses. * Excellent communication, customer service, and conflict-resolution skills. * Ability to multitask in a fast-paced environment. * Experience with The UPS Store operations is strongly preferred. SUCCESS MEASURES * Sales growth across all service lines * Labor cost control while maintaining service levels * Customer satisfaction and online reviews * Employee retention and development * Operational accuracy and franchise compliance BENEFITS Competitive salary • Performance bonus opportunity • Paid time off • Training and professional development • Employee discounts • Advancement opportunities WHY JOIN US? We operate customer-focused UPS Store locations with a strong emphasis on teamwork, operational excellence, and continuous improvement. We are looking for a hands-on leader who enjoys developing people, improving processes, and growing a successful business.

Responsibilities

Lead day-to-day operations of a high-volume UPS Store, focusing on financial performance, operational excellence, and franchise compliance. Manage a high-performing team while driving sales growth across print, mailbox, and shipping services.