JOB OVERVIEW

We are seeking a dynamic and experienced General Manager to oversee the daily operations of our establishment. The ideal candidate will possess a strong background in hospitality management and demonstrate exceptional leadership skills. This role requires a commitment to providing outstanding guest services while managing staff effectively and ensuring operational efficiency. The General Manager will be responsible for driving revenue growth, maintaining high standards of customer satisfaction, and fostering a positive work environment.

SKILLS

• Multilingual or bilingual capabilities are highly desirable for effective communication with diverse guests.
• Proven supervising experience in a hospitality setting, preferably within hotel or resort management.
• Strong background in revenue management, budgeting, and financial reporting.
• Exceptional customer service skills with a focus on guest satisfaction and relations.
• Experience with front desk operations, including night audit processes.
• Proficient in managing multi-line phone systems with excellent phone etiquette.
• Demonstrated leadership abilities to inspire and motivate team members in a fast-paced environment.
• Knowledge of hospitality industry standards and best practices is essential. Join our team as a General Manager where you can make a significant impact on our guests’ experiences while leading a dedicated team in the hospitality industry!

ABOUT US

The Wilbur Mansion is a beautifully restored historic landmark in Bethlehem, Pennsylvania, blending 19th-century charm with modern sophistication. Originally erected in 1864, the Mansion now serves as a boutique destination featuring nine elegantly appointed guest rooms, Swift — a fine dining restaurant focused on fresh, locally inspired cuisine — and versatile event spaces ideal for weddings, corporate gatherings, and social celebrations. With its timeless architecture, sweeping views of the city, and reputation for warm hospitality, The Wilbur Mansion stands as a centerpiece of the community and a premier destination for memorable experiences.
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In perso

• Oversee all aspects of hotel operations, including front desk management, guest services, and housekeeping.
• Develop and implement strategies for revenue management and budgeting to maximize profitability.
• Supervise and mentor staff, ensuring adherence to company policies and procedures.
• Manage human resources functions including hiring, training, and performance evaluations.
• Maintain high standards of hospitality by ensuring exceptional guest relations and addressing any concerns promptly.
• Coordinate night audits and ensure accurate reporting of financial transactions.
• Foster a positive team environment that encourages collaboration and professional growth among staff members.
• Utilize multi-line phone systems effectively while demonstrating excellent phone etiquette in all communications.
• Ensure compliance with health and safety regulations within the establishment.