QUALIFICATIONS

• Completion of Grade 12.
• Related experience, preferably experience in a customer service or hospitality industry, for example: banquets, cafes, restaurants, bar, movie theatres staff, etc.
• Serving it Right.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong interpersonal skills. Energetic, positive, and enthusiastic self-starter. Proven track record of going above and beyond.
• Able to work in a fast-paced, diverse, and multi-faceted team environment.
• Able to demonstrate flexibility, adaptability, and collaboration.
• Resourceful problem solver.
• Ability to work non-standard hours.
• Ability to mentor peers as well as take direction from a supervisor.
• Contributing team member with a focus on customer service.
• Experience operating Food and Beverage related equipment including but not limited to, coffee machines, popcorn machine, dishwashers, cleaning and sanitizing equipment (an asset).
• Working knowledge of Point of Sales (POS) systems (an asset).
• Experience in handling cash.
• Proven track record of accuracy and attention to details.
• Physical ability to perform the duties of the position, including standing for long periods, navigating stairs, and working in darkened areas.
• Ability to lift and carry items, as needed.
• Strong verbal communication skills.
• Ability to deal tactfully and effectively with challenging situations and challenging members of the public.
• Ability to work non-standard hours, including weekday, evening and weekend shifts.
• Food Safe Level I (an asset).
  Interested candidates must be available for a minimum of 4 shifts per week: Friday night, Saturday night, ONE shift on Sunday (either a matinee OR an evening shift) and one other weekday evening. Weekday evening shifts may begin as early as 4:30PM.
  Business Unit/Department: Arts, Culture and Community Services (1200)
  Affiliation: CUPE 15 Non Pks
  Employment Type: Auxiliary/Casual
  Position Start Date: August, 2025
  Positions Available End Date: Multiple
  Salary Information: Pay Grade GR-011: $24.97 to $29.2 per hour

MAIN PURPOSE AND FUNCTION

The Theatre Attendant I (TA I) is responsible for providing patron services at the VCT venues: the Queen Elizabeth Theatre, šxʷƛ̓exən Xwtl’a7shn (formerly QET Plaza), the Orpheum, the Vancouver Playhouse, and the Annex. The TA I duties include Ushering, Ticket Taking, Coat Check in front of house, and Sales at concessions. The TA I plays a key role in patron safety and evacuation procedures.

SPECIFIC DUTIES/RESPONSIBILITIES

• Provides outstanding and positive customer service to patrons.
• Assumes duties within the VCT Fire Plan, as required, including but not limited to guiding patrons to exits or aiding in emergency situations.
• Attends pre-shift briefings and makes note of event specific instructions, timings and special requirements.
• Maintains order and ensures adherence to safety rules.
• Settles seating disputes or helps to resolve other patron concerns.
• Participates in programme stuffing and distribution.
• Ensures items for sale are correctly counted, displayed, that there is adequate stock on hand, and calls for replenishments to optimum levels as needed.
• Ensures cleanliness of sales locations and equipment.
• Performs other duties as directed by the TA II/III.