Theme Park Guest Experience Agent at Spy Ninjas HQ

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Interpersonal skills, Point of sale, Retail operations, Multitasking, Conflict resolution, Teamwork, Problem solving, Organization, Cash handling, Time management

Industry

Amusement Parks and Arcades

Description

Description Position Summary The Guest Experience Agent (Front Desk) at Spy Ninjas HQ is the first point of contact for guests and plays a critical role in delivering a welcoming, organized, and high-energy experience. This role is responsible for front desk operations, guest check-in, retail transactions, and supporting party experiences. You ensure every guest interaction is smooth, engaging, and leaves a lasting positive impression. Primary Duties and Responsibilities Guest Experience & Engagement Greet and engage all guests with energy, professionalism, and enthusiasm Check guests in, verify waivers, and provide clear information about their visit Answer questions, provide directions, and assist with guest needs in real time Support party experiences and ensure celebrations run smoothly and on schedule Create a fun, welcoming environment while maintaining organization and flow Sales & Retail Operations Process transactions accurately at the front desk and redemption areas Recommend attractions, upgrades, and merchandise to enhance the guest experience Scan, handle, and complete all retail purchases efficiently Maintain clean, organized, and fully stocked retail displays Support upselling initiatives through product knowledge and engagement Operations & Communication Assist with bookings, phone inquiries, and guest scheduling support Manage guest flow, wait times, and communicate delays clearly and professionally Complete incident reports and document situations accurately when needed Perform opening, mid-shift, and closing duties to ensure operational readiness Maintain cleanliness and organization of front desk, lobby, and party areas Participate in team trainings and meetings as required Requirements Qualifications for Success 18 years of age or older High school diploma or equivalent required Strong communication and interpersonal skills Friendly, professional, and team-oriented mindset Ability to lead small groups or provide clear party instructions Basic computer, POS, and tablet proficiency Ability to multitask and stay composed in fast-paced environments Customer service experience preferred Must pass a background check Sheriff’s Card Physical Demands Ability to stand and walk for extended periods Frequent movement throughout the facility, including stairs Ability to lift up to 40 lbs Ability to clean and reset guest-facing areas (including light janitorial tasks) Ability to communicate clearly both verbally and in writing Work Environment High-energy, fast-paced environment with elevated noise levels Indoor and occasional outdoor guest interaction Exposure to varying conditions when assisting guests outside Adherence to safety and infection control procedures

Responsibilities

The Guest Experience Agent serves as the primary point of contact for guests, managing check-ins, retail transactions, and party coordination. They are responsible for maintaining a welcoming environment, ensuring operational flow, and providing clear information to visitors.