We are seeking a highly organised, empathetic, and proactive Therapy Administrator to join our growing team in central Nottingham. This is a great opportunity to play a pivotal role in the smooth operation of our therapy services, working closely with our existing team, to ensure exceptional support for our therapists and clients.
Carecoins (www.carecoins.co.uk) is a leading counselling and therapy service dedicated to supporting businesses, charities, and individuals in enhancing mental well-being. Our vision is “To be the UK’s most trusted and transformative partner for mental well-being, empowering every individual and organisation with personalised, high-quality, and deeply caring education and support.”
We pride ourselves on a supportive and nurturing culture where team members are encouraged to thrive, innovate, and pursue their strengths. We understand the emotional nature of our work and are deeply committed to the well-being of our own team, fostering an environment where ideas are valued and contributions make a real difference. Our core values, including Compassionate Care & Integrity, Commitment to Excellence, Ownership & Accountability, and Empowerment, guide everything we do.
You will be joining a team that values collaboration, creativity, and a shared commitment to mental well-being. If you are a confident administrator with a counselling skills background and a passion for making a positive impact, we encourage you to apply.

KEY SKILLS & ATTRIBUTES

To excel in this role, you will need to have the following core skills:

• Confidence: A self-assured and proactive approach to tasks and interactions.
• Exceptional Communication Skills: Clear, concise, and empathetic communication, both written and verbal, with clients, therapists, and colleagues.
• Strong Administrative Skills: Highly organised, efficient, and capable of managing a workload that has multiple tasks and assignments.
• Creativity: An ability to think innovatively and develop engaging content and solutions.
• Detail-Focused: Good attention to detail, ensuring accuracy in all administrative tasks.
• Empathic and Compassionate: A genuine understanding and sensitivity towards individuals’ mental health journeys and the needs of therapists.

ESSENTIAL EXPERIENCE

• Proven experience in an administrative role.
• A counselling background is preferred, providing you with a foundational understanding of therapeutic practice and client needs. Foundation counselling skills would be sufficient. The role would suit someone in ongoing training to become a counsellor or therapist.
  Job Types: Full-time, Part-time
  Pay: £29,000.00-£30,000.00 per year
  Expected hours: 21 – 35 per week

Benefits:

• Bereavement leave
• Casual dress
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Transport links

Experience:

• System administration: 2 years (required)

Work Location: In perso

THE ROLE

The position is listed as either a full time role of 35 hours (5 days a week), which would be Monday to Friday 9am - 5pm. We would also consider a part time role of 21 hours (3 days a week), which may suit someone working in private practice as a counsellor who wishes to have a hybrid role between private practice and a consistent income. Salary for 3 days per week would be £17,400-£18,000. This is an in-office role, based at The Triangle, Nottingham.

KEY RESPONSIBILITIES

Working in collaboration with our team, your responsibilities will include:
Database Management: Efficiently manage and maintain the Carecoins client database, ensuring accuracy and confidentiality.

To excel in this role, you will need to have the following core skills:

• Confidence: A self-assured and proactive approach to tasks and interactions.
• Exceptional Communication Skills: Clear, concise, and empathetic communication, both written and verbal, with clients, therapists, and colleagues.
• Strong Administrative Skills: Highly organised, efficient, and capable of managing a workload that has multiple tasks and assignments.
• Creativity: An ability to think innovatively and develop engaging content and solutions.
• Detail-Focused: Good attention to detail, ensuring accuracy in all administrative tasks.
• Empathic and Compassionate: A genuine understanding and sensitivity towards individuals’ mental health journeys and the needs of therapists