QUALIFICATIONS/SKILLS

• BA in a related field (i.e. specialization in social, behavioral or human services).
• At least 2 years of case management experience
• Valid driver’s license with good driving record and proof of insurance.
• Computer literacy in Google Suite, Office Suite, and Slack.
• Knowledge of resources in the Cleveland community
• Strong interpersonal skills and engagement skills.
• Ability to work effectively as part of a team.
• Demonstrates experience and competency in working in a culturally diverse setting, and an understanding of the intersectional nature of homelessness, poverty, abuse, disability, substance abuse and mental illness.
• Excellent organizational, supervisory, and communication skills, with proficiency in engaging diverse audiences.
• Experience working with vulnerable populations, addiction and poverty.
• Experience with crisis intervention and/or mediation.
• Alignment with Zelie’s Home core values and sanctity of human life.
• Must be able to lift up to 25 pounds occasionally (e.g., moving donations, baby supplies, or household items).
• Ability to climb and descend stairs multiple times per day, as the home includes multiple floors.
• Comfortable working in both office and residential settings, with frequent movement between rooms and interaction with families

PREFERRED QUALIFICATIONS

• Certifications in trauma-informed care, motivational interviewing.

JOB PURPOSE

Reports to the Director of Housing & Resident Services. The Case Manager serves as a point of contact for individuals experiencing homelessness after they have transitioned from intake to residence in one of the homes, and provides regular case management to support the overall well-being of current families in one home.