3RD LINE IT SUPPORT & INFRASTRUCTURE SPECIALIST

Hours: Monday-Friday, 08:30 17:00
Location: Gillingham, Kent requires travel to other sites at times
Salary Range: £45,000 per annum
Contract type: Permanent

SKILLS & ATTRIBUTES:

• Strong analytical and troubleshooting skills
• High attention to detail and ability to multitask effectively
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively
• Eagerness to learn and adapt in a fast-paced environment

ESSENTIAL EXPERIENCE:

• 5+ years in a 3rd line or similar senior IT support/Infrastructure role
• Experience with ITIL frameworks

PREFERRED TECHNICAL KNOWLEDGE:

• Windows Server OS (20122025)
• Microsoft 365 Administration (SharePoint, Azure, Exchange Online)
• Active Directory & Azure AD
• Networking protocols and tools (TCP/IP, DNS, DHCP, VPN, VLANs)
• Cisco Meraki (switching, firewalls, wireless)
• Hyper-V virtualisation
• Windows OS client support

WHO WE ARE

We lead the way in providing top tier independent fire and security solutions to protect your people, property and planet. With a name that combines our two passions of fire/security solutions- Sense, and our commitment to safeguarding our environment Eco, we are a company that lives our values.
First Carbon Neutral certified fire and security company in the UK, we always conduct our business in a way that is environmentally friendly and protects our planet and its resources. We pride ourselves on our dynamic innovative approach, exceptional technical expertise and absolute dedication in providing excellent customer service. We design, install, maintain, and service compliant solutions across a wide range of sectors, including commercial, industrial, education, healthcare, and government.
We foster an inclusive, supportive culture where wellbeing, professional growth, and work-life balance are at the heart of what we do.

YOUR NEXT ROLE

Are you an experienced IT Infrastructure Engineer looking for your next challenge in a dynamic, multi-site organisation? Were looking for a highly skilled and motivated individual to join our IT team and take ownership of delivering robust infrastructure support and driving technology change across our UK sites.

WHAT YOU WILL BE DOING

As a 3rd Line Support & Infrastructure Engineer, you’ll play a pivotal role in maintaining and improving our IT infrastructure. From hands-on support and troubleshooting to deploying new servers, routers, and firewalls, this is a varied role that requires both technical depth and strategic thinking.

Key Responsibilities:

• Provide 3rd line BAU technical support across 8 company locations
• Lead and support IT infrastructure projects including on-premise server builds, Office365 tenant migrations, and networking installation and configuration.
• Manage and maintain the Microsoft 365 stack (Exchange, SharePoint, Teams, Azure)
• Proactively monitor servers, applications, and hardware
• Work closely with 3rd party vendors and internal teams
• Mentor junior technical staff (1st/2nd line support)
• Improve infrastructure reliability and document solutions

Here at Senseco we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues do the same, therefore investing in our people is cornerstone of our business. We offer:

• Training and development programmes
• Support for professional qualifications and career progression, including apprenticeships
• A collaborative, inclusive workplace where every voice is valued
• Competitive salary
• Generous leave allowance
• Company pension scheme
• Medicash health plan (supporting everyday healthcare costs and wellbeing)
• Company parking
• Wellbeing support, including access to mental health resources
• Employee discount scheme
• Generous employee referral schem