THIRD PARTY CLAIMS HANDLER

Location: Office Based, Colchester CO1 1TG
Salary: £22,222.20 – £24,000.00 per year DOE
Job Type: Full-time, Permanent, working 1 in 5 weekends

THE OPPORTUNITY

We’re looking for a Third Party Claims Handler to join our fast-paced, high-performing team. In this role, you’ll focus on third-party intervention—contacting claimants to offer our services and managing the claims process from start to finish. If you enjoy working in a dynamic environment where no two days are the same, this role is for you.

• Contact third-party claimants via phone and email to explain and offer relevant services.
• Work to convert third-party claimants into using our intervention services.
• Use our bespoke claims management system to log information and manage claims efficiently.
• Collaborate with external partners (insurers, brokers, repairers, and vehicle suppliers) to ensure claims are processed smoothly.
• Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).
• Review invoices from authorised partners for accuracy and input them into the system for approval.