Third Party & Outsourcing Manager

at  Aion Bank

WHAT WE DO?

Aion Bank is a fully regulated European bank and credit institution that combines Vodeno’s proprietary, private blockchain-based platform with its ECB banking license, balance sheet and regulatory and compliance expertise to offer a comprehensive suite of embedded banking products.
Aion has a track record of delivering fully compliant embedded banking solutions to retailers, eCom/marketplaces, banks/neobanks and fintechs, creating a better customer experience that drives conversion, increases engagement and fosters loyalty.
Aion Bank is currently active in Belgium, Germany, Poland and Sweden, including a retail business in both Belgium and Poland.
Our biggest strength is our people - a group of highly intelligent, creative, result-driven and ambitious individuals who always rise to the challenge. Together, we create a positive, energetic and fast-paced work environment. We stay professional in getting things done, but remember not to leave our passion and fun behind.
We are currently looking for a Third Party & Outsourcing Manager ready to join our adventure and share our ambition.

SKILLS YOU SHOULD HAVE

• Proven ability to lead, mentor, and manage a team, fostering collaboration and driving a high-performance culture
• Strong interpersonal and communication skills to effectively engage with senior stakeholders, including board members, regulatory authorities, and cross-functional teams
• Expertise in aligning third-party management and outsourcing strategies with organizational goals, ensuring they support long-term strategic objectives
• Advanced decision-making skills to navigate complex scenarios involving vendor performance, compliance, and risk mitigation
• Comprehensive project management capabilities for overseeing vendor transitions, contract renewals, and outsourcing initiatives
• Conflict resolution skills to address disputes or challenges with vendors, maintaining constructive relationships while protecting organizational interests
• Proficiency in managing change, particularly during vendor onboarding or the implementation of updated outsourcing processes
• Strong understanding of risk management and regulatory compliance, including frameworks like DORA, GDPR, and local regulatory requirements such as those from the NBB
• Analytical skills to monitor vendor performance metrics, such as KPIs and SLAs, ensuring continuous improvement and value delivery
• Budget management expertise, including cost optimization and negotiation of favorable contract terms

ABOUT US

Read more about what we do on our website

• Develop and implement the organization’s third-party management framework, ensuring alignment with strategic goals and regulatory requirements
• Oversee and coordinate all aspects of third-party vendor relationships, including ICT and IT outsourcing arrangements
• Lead the evaluation and selection process for vendors, ensuring alignment with organizational priorities, security, and operational needs
• Negotiate, formalize, and manage contracts, including defining SLAs, KPIs, and performance-monitoring mechanisms
• Collaborate with internal stakeholders (IT, security, legal, and compliance teams) to address risks, define standards, and ensure contracts include robust data protection and security clauses
• Manage the contract lifecycle, including renewals, amendments, and ensuring vendor compliance with internal policies and external regulations
• Act as the main liaison with the National Bank of Belgium (NBB) for compliance with outsourcing regulations and ensure timely reporting for critical outsourcing arrangements
• Monitor the ongoing performance of ICT/IT vendors through regular assessments, including due diligence, risk analysis, and SLA compliance reviews
• Coordinate incident handling, reporting, and root cause analysis related to vendor service failures or security events
• Drive vendor performance improvements through structured feedback, reviews, and collaborative action plans
• Oversee business continuity measures for outsourcing arrangements, ensuring readiness for disruptions and alignment with DORA and other regulatory standards
• Provide senior management and board-level updates on vendor performance, risk status, and compliance metrics