Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
Accountabilities:

Operations:

• Assist the Community Ministries Director in executing store operations.
• Determine and maintain appropriate stock levels.
• Responsible for assisting and supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandizing, marketing, and public relations are achieved.
• Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions and complaints and discussing with the Community Ministries Director as needed.
• Ensure accuracy in the completion of all customer transactions.
• Supervise as well as participate in sorting and tagging merchandise, unloading donations, stocking shelves and performing cash transactions.
• Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards.
• Inventory control: retrieve, sort, price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
• Assist Community Ministries Director with the store layout plans to attract customers including window displays and merchandise displays, advising of any recommendations for new racks, shelving and signage.

• Oversee and participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing “Tidy Maintenance.”

  Human Resources:

• May participate in the recruitment of staff and volunteers in consultation with the Community Ministries Director.

• Provide training for new and existing employees and volunteers as requested.
• Monitor employee, volunteer’s performance, and report any concerns/questions to the Community Ministries Director.

• In consultation with the Community Ministries Director prepare employee/volunteer work schedules; may assist with time sheets and planning coverage for vacation/sick days.

  Communication:

• Communicate any maintenance issues in a timely manner.

• Communicate regularly with the Community Ministries Director to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.

• Determine and submit requests regarding in-store operational needs and supplies as necessary.

  Health and Safety:

• Assist in the orientation of new employees and volunteers regarding health and safety procedures, Ministry Unit Store Policies/Promotions, etc.

• Responsible to report any serious health and safety infractions or problems in accordance with policies to the Community Ministries Director.
• Responsible to ensure that employees and volunteers comply with all safety procedures and by monitoring Health and Safety policies and procedures.

Perform other position related duties as required.

Critical Relationship Management:

• Internal relationships:
• Community Ministries Director, volunteers, staff
• External relationships:
• Community

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• This position reports directly to the Community Ministries Director or designate

Please refer the Job description for details