TICKET AGENT

Location: Niagara Falls, ON
Company: Coach Canada / Megabus
Employment Type: Part-Time | Customer-Facing | Shift-Based
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings something new? Coach Canada is looking for friendly, organized, and solutions-driven individuals to join our front-line customer service team as Ticket Agents at our Niagara Falls location.

As a Ticket Agent, you’ll ensure an efficient and positive travel experience for our passengers by:

• Advising on schedules, fares, routes, and travel planning.
• Issuing tickets and confirming reservations for individuals and groups.
• Handling cash, debit, and credit transactions with accuracy.
• Providing baggage tagging and support during loading/unloading.
• Assisting with lost baggage inquiries and travel-related support.
• Maintaining accurate transaction records and a clean, professional ticket counter.
• Supporting special services like package tours and charters.
• Delivering service that meets or exceeds customer expectations—every time

As a Ticket Agent, you’ll ensure an efficient and positive travel experience for our passengers by:

• Advising on schedules, fares, routes, and travel planning.
• Issuing tickets and confirming reservations for individuals and groups.
• Handling cash, debit, and credit transactions with accuracy.
• Providing baggage tagging and support during loading/unloading.
• Assisting with lost baggage inquiries and travel-related support.
• Maintaining accurate transaction records and a clean, professional ticket counter.
• Supporting special services like package tours and charters.
• Delivering service that meets or exceeds customer expectations—every time.