ORGANIZATIONAL DESCRIPTION

Strathmore is a nonprofit multi-disciplinary arts center outside Washington, DC with multiple venues, strong community partnerships and robust educational programming. Spotlighting world-class talent and serving as a launch pad for local artists, Strathmore presents nearly 400 accessible and affordable events and exhibitions each year in the Music Center, historic Mansion, on our 16-acre campus, at AMP, and throughout the community.
Based one-half mile outside the Capital Beltway in North Bethesda, Maryland, we are a public/private partnership with Montgomery County Government and serve the entire Washington, DC region and the state of Maryland with exceptional artistic experiences and opportunities to learn and connect. Our programming is a vibrant reflection of the community that surrounds us. Strathmore believes the most compelling contemplations of our world are created by artists. Amplifying these creative voices is at the heart of our work.
We are also engaged in and committed to ongoing, institution-wide conversation, education, and thinking about how systemic inequities impact our organization’s work and how best to address that in a way that is consistent with our mission. This promise is made within the broad context of Strathmore’s Inclusion, Diversity, Equity and Access (I.D.E.A.) goals to expand access and diversity, promote inclusion, and build equity for all. In this proactive way, Strathmore intends to become a fully anti-racist organization. You can read more about Strathmore on our website, including information about our mission and values.

POSITION SUMMARY

The Part Time Ticket Office Associate will be responsible for ticket sales and processing, data entry, and providing outstanding customer service with clear and concise communication to patrons. Associates will invest in learning about Strathmore events and operations and be prepared to answer questions and provide in-depth information to patrons. This position reports to Strathmore’s Director of Patron Experience.

POSITION SUMMARY WORK SCHEDULE

Daytime, evening, weekend, and occasional holiday hours based on business needs, including working show-time events. There are no set guaranteed number of hours available.

Typical Examples of the Position’s Responsibilities and Duties

• Sell and process tickets utilizing Strathmore’s ticketing system.
• Assist patrons with ticketing requests by phone and in person. Provide necessary information to make their decisions easy and transactions seamless.
• Process ticket transactions for events at Strathmore venues, including but not limited to the Music Center at Strathmore, The Mansion at Strathmore, Backyard Theater, and AMP Powered by Strathmore. This includes events by Strathmore partners such as the Baltimore Symphony and the National Philharmonic as well as rental events.
• Serve as sales or will-call representative at Ticket Office Windows for events.
• Provide exemplary customer service, answering questions regarding Strathmore venues, performances, events, classes, and activities.
• Share customer feedback and service issues with Strathmore supervisors so that action may be taken to rectify issues as needed.
• Envelope, alphabetize, and distribute Will Call tickets.
• Enter data and perform regular cleanup and maintenance of contact information and patron history in Tessitura.
• Settle monetary transactions using basic accounting principles.
• Other Ticket Office duties as assigned.

ACCOUNTABILITIES

Satisfactory completion of this job will include excellent attention to detail, anticipation of ticketing needs, exercising sound professional judgment, meeting financial goals, building and maintaining good working relationships with staff, board, and colleagues, keeping excellent records.

• Sell and process tickets utilizing Strathmore’s ticketing system.
• Assist patrons with ticketing requests by phone and in person. Provide necessary information to make their decisions easy and transactions seamless.
• Process ticket transactions for events at Strathmore venues, including but not limited to the Music Center at Strathmore, The Mansion at Strathmore, Backyard Theater, and AMP Powered by Strathmore. This includes events by Strathmore partners such as the Baltimore Symphony and the National Philharmonic as well as rental events.
• Serve as sales or will-call representative at Ticket Office Windows for events.
• Provide exemplary customer service, answering questions regarding Strathmore venues, performances, events, classes, and activities.
• Share customer feedback and service issues with Strathmore supervisors so that action may be taken to rectify issues as needed.
• Envelope, alphabetize, and distribute Will Call tickets.
• Enter data and perform regular cleanup and maintenance of contact information and patron history in Tessitura.
• Settle monetary transactions using basic accounting principles.
• Other Ticket Office duties as assigned