Ticket Redemption Unit (TRU) Supervisor at Wynn Resorts

Everett, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Organizational Skills, Interpersonal Skills, Attention to Detail, Mathematical Skills, Project Management, Communication Skills, Customer Service, Cash Handling, Problem Solving, Training, Regulatory Compliance, Team Management, Time Management, Safety Awareness, Technical Proficiency

Industry

Hospitality

Description

Company Description Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts. Job Description The Encore Boston Harbor Ticket Redemption Unit (TRU) Supervisor is responsible for executing slot machine ticket redemption transactions and other currency and check transactions within the casino cashiers cage. This position will balance various bank drawers within the Cage/Credit area of the Finance Department, maintaining accuracy throughout all phases of the balancing process. JOB RESPONSIBILITIES: • Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. • Manage the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success. • Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports. • Manages the performance of team members under his/her area of responsibility. • Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced. • Ensures department delivers and maintains a maximum level of property-wide service and satisfaction. • Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication. • Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment. • Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success. • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. • Redeem slot machine payout tickets, TITO, vouchers for cash, or cash equivalent. • Balances assigned bank accurately. • Cashes chips and gaming tokens into money for guests, in a courteous, timely manner. • Cashes personal checks and travelers checks for currency. • Redeems foreign currency, computing accurate exchange rates for the various currency received. • Processes marker buy-back transactions, providing quality service to each guest. • Follows proper procedures pertaining to sale and payout of tickets. • Assists other cashiers as needed. • Performs Front Window, Rolling Cage, VIP Cage, Team Member Bank, Chip Bank and or Main Bank functions and duties. • Performs patron account transactions (i.e., safe keeping, front money deposits, and withdrawals). • Cheque cashing, Cheque / marker issuance / redemptions and consolidations. • Performs credit card, EFTPOS cash advances and rolling chip exchanges. • Balances float and brings it back to the impress amount at completion of the shift. • Handles chip transfers between front windows, chip banks and Main Bank. • Maintains accurate and legible balance sheets. • Works with safety as a priority, and follows department and company safety standards. • Maintains relevant knowledge of industry through continuing education and training. • Performs any other job-related duties as assigned. Qualifications JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Age, Gaming and Certifications: 21 years of age or above. Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission. Education and/or Experience: High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience required. Minimum 5 years of Casino or Banking experience required, 3 years in a leadership role preferred. Requires strong computer skills and proficiency in Microsoft Office. Candidate must have experience with planning and project management. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail. Language Skills: Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations. Mathematical Skills & Reasoning Ability: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to decipher various reports and create and maintain reports upon request. Physical Demands: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least thirty (30) pounds, and varied instances of standing/walking. Work Environment: The work environment characteristics described here are representative of those that exists while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The noise level in the work environment is typically moderate. When on the casino floor or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner. • Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property. • Reliable, consistent, and punctual attendance is required. Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Responsibilities

The TRU Supervisor is responsible for executing slot machine ticket redemption transactions and balancing various bank drawers within the casino cashiers cage. This role includes managing departmental performance, ensuring compliance with policies, and providing excellent service to guests.