JOB INFORMATION

Job Requisition ID: 71084
Ministry: Forestry and Parks
Location: Cypress Hills – Hidden Valley Ski Hill
Full or Part-Time: Full-Time
Hours of Work: 40 hours per week
Permanent/Temporary: Wage Seasonal Positions
Scope: Open Competition
Closing Date: Open until suitable candidates selected
Classification: Administrative Support 2 (based on 40 hours per week)
Salary: $19.94 to $24.26 per hour

ROLE RESPONSIBILITIES

Information Officers / Ticket Sales Admin staff work as part of a team to provide ski hill guests with a positive, effective and efficient interaction and experience.

Information Officer duties include, but are not limited to:

• Assisting with guest inquiries, bookings, sales and cash handling.
• General daily administration/reception duties for all departments.
• Operate cash register and point-of-sales system.
• Respond to and resolve customer complaints.
• This position primarily works indoors.
• Assisting with other departmental duties as operationally required.

Please

HOW COMPETENCIES WILL APPLY TO THIS ROLE:

Agility: Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.
Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
Systems Thinking: Understands how the work done is part of a larger integrated environment. Looks beyond own area and considers how own work impacts the work and success of others.
Creative Problem-Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.
Develop Self and Others: A commitment to learning and the desire to invest in the development of the capability of yourself and others.

ADDITIONAL ASSETS TO BE SUCCESSFUL IN THE ROLE:

• Point-of sales and customer service experience.
• Excellent customer service skills and computer literacy.
• Knowledge of park facilities/services, especially Hidden Valley Ski Resort.
  Working across departments may be required to fulfil operation needs.
  Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to