JOB DETAILS

Posted 10 July 2025
Salary £14.17 per hour, plus benefits, increasing to £15.29 per hour on successful completion of a probationary period.
LocationLondon
Job type Casual
DisciplineMarketing & Communications
Reference003484
Do you have exceptional customer service skills? Do you enjoy meeting people? Do you thrive when working as part of a team? If so, we have a great opportunity for you at Sadler’s Wells within our Ticket Sales team!
As our new Ticket Sales Assistant (Casual), you will be instrumental in delivering a first-class ticketing service to our customers. You will provide support to customers throughout their ticket buying experience, while seeking to maximise ticket revenue and develop audience loyalty through these interactions.

Skills and Experience:

• Demonstratable experience of working in a customer service or sales role, preferably in the Arts and Culture sector
• Excellent written and verbal communication skills and confidence interacting with customers by phone, email and in person (or British Sign Language if primary language)
• Committed to delivering excellent customer experience and increasing customer engagement with arts organisations
• Data literate with demonstrable experience of working with a Ticketing or CRM system (preferably Tessitura)

Sadler’s Wells benefits include:

• Right to request flexible working from day 1
• Employee Assistance Programme
• Complimentary tickets and discounts
• Enhanced holiday and time off in lieu policy