Ticket Services Manager at Ruth Eckerd Hall

Clearwater, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticketing Operations, Staff Supervision, Financial Control, Customer Service, Inventory Management, Budgeting, Cash Management, Bookkeeping, Conflict Resolution, Microsoft Word, Microsoft Excel, Tessitura, Data Management, Scheduling, Recruitment, Regulatory Compliance

Industry

Performing Arts

Description

POSITION: Ticket Services Manager STATUS: Full-Time/Exempt DEPARTMENT: Ticket Office REPORTS TO: Director of Ticketing & Sales POSITION CONCEPT: To serve the Mission, Vision and Values of REH, Inc by managing the daily operations of the Ticket Office including, but not limited to ticketing processes, financial controls, and support of membership and marketing objectives. Supervise Customer Service Representatives and Ticket Office Supervisors. Provide excellent customer service to all constituents – internal and external. Will be assigned to shifts at any of our venues, including Ruth Eckerd Hall, Bilheimer Capitol Theatre and The BayCare Sound. ESSENTIAL FUNCTIONS: * Manage ticket office supervisors and customer service representatives – includes recruitment, training, development, scheduling and daily supervisory support. * Ensure adherence to department and organizational policies and standing operating procedures. * Ensure financial control and secure patron data and receipts; investigate and reconcile discrepancies. * Support accessibility and regulatory compliance. * Develop consistent adherence to customer service standards. * Analyze and resolve customer inquiries and complaints. * Serve as liaison to customer service representatives to disseminate information on promotions, on-sales, membership services, etc. * Prepare settlement reports and audits as required. * Implement incentive programs as defined or approved by senior leadership. * Provide support to ticketing operations as needed for inventory management. * Assist in formation of department budget and meet budget objectives. * Professionally represent Ruth Eckerd Hall at all times. * Attend various organizational meetings. * Assist upper management in development of efficient systems and data management. * All other duties as assigned. Education/ Experiences: * Two years of college with concentration of business preferred. High school diploma or equivalent required. * Two years’ experience with computerized ticketing program required. Experience with Tessitura a plus. * Two years’ supervisory experience preferred. * Four years working in a customer service or public contact role. Demonstrated Skills or Knowledge: * Ability to support a positive and collaborative work environment among Ticket Office staff, cross-functional departments, and patrons. * Basic cash management and bookkeeping skills. * Ability to teach Ticket Office procedures and customer service skills to others. * Ability to organize and coordinate people, projects and tasks. * Ability to analyze and quickly resolve customer problems, staff conflicts and operating problems. * Ability to anticipate problems or to identify them before significant impact on service delivery, expenses or revenues. * Demonstrated proficiency operating a PC required. * Demonstrated proficiency using Microsoft Word and Excel or equivalent strongly preferred. * Ability to multi-task and be successful in a high volume, fast paced environment. Physical Demands: * Ability to lift and carry up to 25 lbs. * Ability to sit at a computer for an extended period. * Ability to stand at a Ticket Office window for an extended period. * Ability to operate computer, calculator, and other basic office machines. * Ability to work in various climates. * Ability to use telephone. * Ability to maintain good attendance is a condition of employment and a function of this position. Other: * Ability to work nights and weekends. * Successful completion of a background check and drug screen. Ruth Eckerd Hall is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our patrons and contributing to the financial success of the organization and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a human resources representative.

Responsibilities

Manage the daily operations of the Ticket Office, including supervising staff and ensuring financial controls and secure patron data. Support membership and marketing objectives while providing high-quality customer service across multiple venues.