Ticket Supervisor - Command Center at Aspen Skiing Company

Snowmass Village, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

60415.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Real-Time Monitoring, Communication, Incident Management, Operational Reporting, Emergency Coordination, Point-Of-Sale Systems, Guest Service, Problem-Solving, Attention To Detail, Team Collaboration, Flexibility, Adaptability, Money Handling, Computer Proficiency, Written Communication, Verbal Communication

Industry

Hospitality

Description

Company Description With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation. Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description The Command Center Supervisor will lead a team and operate a centralized Command Center (CC) supporting gate operations across all four mountains. The CC will serve as the nerve center for real-time gate monitoring, communication, and incident response, boosting coordination, efficiency, and visibility across departments while enhancing the guest experience. This position reports to the Director of Operations. Applications for this role will be considered on a rolling basis. The budgeted salary range for this position is $58,656 - 60,415. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Essential Job Functions / Key Job Responsibilities Real-time monitoring of infrastructure, gate operations, and loss prevention Streamline internal/external communications Centralize incident management and escalation Operational reporting and dashboard insights Emergency coordination during outages or peak activity Centralized project center, to include and not limited to: Underground/Fraud mitigation and collaboration Third party Season Passes (TMC + IKON internal processes/coordination) HR Pass Termination lists Merge projects Chamber processing and Audit Workstations, real-time data systems, integrated monitoring tools, communication, and alerting platforms (e.g., camera feeds). Other duties as assigned Qualifications Education & Experience Requirements High school diploma or equivalent required; bachelor’s degree preferred Minimum one season as a Mountain Sales Supervisor Minimum of one year experience using point-of-sale (POS) systems required Previous experience in a supervisory or lead role within a guest service or sales environment preferred Proven ability to make fast, informed decisions while managing multiple priorities Knowledge, Skills & Abilities Strong computer proficiency including typing skills and ability to navigate multiple computer systems required to support efficient sales and guest transactions Familiarity with Resort Technology Partners (RTP) software a plus for smooth ticketing operations and guest service Money handling experience with US currency required ensuring accuracy and trust in guest transactions required Basic understanding of point-of-sale (POS) systems required to facilitate quick and accurate sales processing Strong written and verbal communication skills required to engage guests effectively and collaborate with team members Attention to detail and problem-solving skills required to resolve guest issues promptly and maintain sales accuracy Ability to multitask and manage time effectively in a fast-paced environment to sustain excellent guest service and sales flow Ability to work collaboratively as part of a team required to deliver consistent guest experiences and meet sales goals Ability to handle guest inquiries and resolve issues with professionalism and tact preferred to ensure guest satisfaction and loyalty Flexibility and adaptability to changing operational needs and guest demands preferred to maintain seamless sales and service delivery Additional Information Work Environment & Physical Demands Ability to be on your feet, kneel and bend for extended periods of time Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance Job Benefits This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs. Paid Time Off Programs Paid Leave Programs Employee Ski Pass Other company perks #AspenHP25 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks Aspen One participates in E-Verify. E-Verify & Right to Work Poster Job Location: Snowmass Job category: Mountain Sales Season: Winter 2025-26 Job Classification: Full-Time Seasonal

Responsibilities

The Command Center Supervisor will lead a team to operate a centralized Command Center supporting gate operations across four mountains. Responsibilities include real-time monitoring, streamlining communications, and managing incidents to enhance guest experience.