WHO WE ARE:

At Universal Service Solutions Ltd., our work is getting and keeping Canada’s railway operators in motion – safely and sustainably! We work coast-to-coast, in every railway sector, and on any size project. Our commitment is service excellence and offering our clients exceptional value. Within our team, we call this Doing It Right!

KNOWLEDGE, SKILLS, ABILITIES:

The successful candidate for this role will demonstrate the following skills and experiences:

• Outstanding communication written and verbal skills and ability to work with others.
• Problem-solving skills and troubleshooting.
• Ability to work/manage time independently.
• Resourcefulness in learning new manuals and processes.
• Outstanding attention to detail with the ability to understand mechanics and technical tasks.
• Ability to identify issues or problems in operations or maintenance.
• Ability to work independently as well as in a team environment.
• Good personal organization.
• Able to lift and move 50 pounds or more repeatedly.

JOB REQUIREMENTS:

• High School Diploma or equivalent.
• Knowledge of basic office programs (MS Word, MS Excel, MS Teams, Adobe, Internet Explorer).
• Ability to work in fast paced, high volume, highly autonomous environment.
• Adhere to quality service standards and comply with procedures, rules and regulations.
• Must be able to work a flexible/rotating work schedule, including weekends, holidays, and overtime (covering all shift schedules).
• Train and work in various areas of production in response to production demands.
• Must be able to stand on your feet and work for 12-hour shifts.
• Knowledge of advanced office programs (MS SharePoint, MS Project, Primavera).
• Experience with trouble ticket programs (Reynolds2Reynolds, SharePoint, ServiceDesk).
• Degree/Diploma in Electronics repair or manufacturing.
• Experience in the electronic fare collection industry.

MAIN PURPOSE:

Reporting to Universal Service Solutions (USS) Supervisory Staff, the Ticket Vending Machine (TVM) Technician will be responsible for installing, servicing, adjusting and/or repairing Metrolinx ticket printing machines.

KEY RESPONSIBILITIES:

• Prepare TVM’s for daily use.
• Inspect machines and meters to determine causes of malfunctions and fix minor problems such as: jammed bills, coins, or paper tickets.
• Test machines to determine proper functioning.
• Clean and provide preventative maintenance to parts.
• Clean machinery and maintain cleanliness of areas where machinery is worked on.
• Maintain records of machine maintenance and repair.
• Replace malfunctioning parts, such as: printers, ink, ticket paper, bill acceptors, coin dispensers, screens, credit card readers, etc.
• Troubleshoot, identify, and correct machine related through proper adjustments to various parts of the machine.
• Responsible for correct reporting of reporting of time, production, and material usage.
• Implement quality control, accompany with reporting and record keeping procedure.
• Coordinate on-hand inventory with warehouse management.
• Disassemble and assemble machines, according to specifications and using hand and power tools.
• Install new machines in compliance with codes.
• Work within high volume public area environments.
• Work with urgency, when equipment is down, to maintain production requirements. Which may include on-call shifts during weekends.
• All other duties and responsibilities that are assigned.

The successful candidate for this role will demonstrate the following skills and experiences:

• Outstanding communication written and verbal skills and ability to work with others.
• Problem-solving skills and troubleshooting.
• Ability to work/manage time independently.
• Resourcefulness in learning new manuals and processes.
• Outstanding attention to detail with the ability to understand mechanics and technical tasks.
• Ability to identify issues or problems in operations or maintenance.
• Ability to work independently as well as in a team environment.
• Good personal organization.
• Able to lift and move 50 pounds or more repeatedly