Key Responsibilities

• Manage ticket listings, orders, delivery and cancellations across external ticket sites
• Analyse pricing on external ticket sites to keep our prices competitive and maximise sales, and identify opportunities
• Own ticket dispatch and guest list management for a portfolio of premier league clubs, chasing guest names and dietary requirements, allocating seats on our system and sending tickets accurately and on time
• Handle inbound customer emails promptly and professionally
• Use our standard templates and processes to keep guest information complete and consistent
• Support match-day operations
• Keep clear records and flag venue, club or platform issues
• Any other reasonable duties as required by your line manager

About You

• Experience in ticketing, events or hospitality is helpful but not essential, and we would welcome applications from recent graduates
• Strong Excel skills: comfortable with lookups, filters and pivot tables
• Quick to learn new systems, including our bespoke software
• Exceptional attention to detail and comfort working with high volumes of data
• Confident, clear communicator by email and phone, including under pressure
• Calm and practical when something goes wrong
• Reliable and happy to work weekends and evenings around fixtures

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