Landmark Theatres are looking for casual Ticketing Assistants to join their team in North Devon. The ideal candidate will have experience of working with a CRM system in a Ticket Office or working in a busy sales environment. We are seeking a proactive individual with good attention to detail and excellent problem-solving skills. If you have a passion for arts and culture and enjoy working in a fast-paced environment then this could be the perfect opportunity for you.

OVERVIEW OF THE ROLE

As a member of Landmark Theatres team the Ticketing Assistant is required to take a proactive approach towards the smooth running of the Ticket Office. Providing a seamless ticket booking process for our customers including selling tickets, merchandise and other items and maximise sales by telephone, across the counter and through postal and online bookings for all events and performances. To ensure that our customers receive exceptional service during their first encounter with our theatres and contribute to boosting customer satisfaction and loyalty.
The role is subject to a 6-month probation period to ensure the successful candidate is suitably supported to carry out their duties. For this role we would require a 1 month notice period.

KEY RESPONSIBILITIES

Providing a welcome to all customers as they enter our theatres, offering information and advice to maximise sales.
Operating the Ticket Office, selling and issuing tickets and responding to queries in person, over email, social media and over the telephone.
To take group bookings, issue invoices and maintaining a line of communication with group organisers.
Answer phone calls and deal with or forward on any enquiries as appropriate.
Managing Ticket Office income and accounting for all monies received.
Be a point of information about Landmark Theatres and all it’s activities, promoting the organisation to the widest possible audience.
Maximise sales from groups, schools and Landmark Theatres membership schemes.
Be fully informed and proactive in the marketing of the Theatres’ products, services and facilities, actively seeking opportunities to generate sales whenever feasible.
Assist in the smooth flow of information between all Ticket Office staff and other departments.
When hosting visiting companies, ensure they have a seamless and enjoyable experience and assist visiting companies, producers and artists with their enquiries.
Supporting Front of House pre performance.
Supporting Ticketing and Audience Insight Manager and Assistant in administering house seats, comps, third-party sales, refunds and exchanges.
From time to time support Ticketing and Audience Insight Manager and Assistant in maintenance and administration of Spektrix CRM.
Stocking current and relevant print materials and posters across the venues in our front of house areas.
Supporting the Content team members in Audience Development tasks
Monitor sales, seat availability, respond to changes required, maintain a high standard of attention to detail.
If events are postponed or cancelled, work with the wider team to contact and update customers.
Produce reports on sales activity, customer demographics and analysis as required.
Actively uphold Landmark Theatres core values