Ticketing Executive (ZBF-Zero booking Failure) at ixigo

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Airline Portals, CRMs, Issue Resolution, Team Player, Data Safeguarding, SOP Adherence

Industry

technology;Information and Internet

Description

Company Description Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo is a technology company focused on empowering Indian travelers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travelers in making smarter travel decisions by leveraging artificial intelligence, machine learning and data science-led innovations on ixigo’s OTA platforms, including websites and mobile applications. ConfirmTkt and AbhiBus became a part of ixigo in 2021. ixigo is headquartered in Gurugram with offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus). The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, cabs and provide travel utility tools and services developed using in-house proprietary algorithms and crowd- sourced information. In 2022, as per data.ai, ixigo was featured in the Top 10 most downloaded travel apps worldwide Job Description Roles & Responsibilities -: Monitoring and working on the real-time offline booking queue to ensure a higher conversion rate. Calling customers as per the SOP to share any important information or to collect payment for fare differences. Collaborating with tech and product teams to raise recurring issues and follow up for fixes. Utilizing booking platforms to enter customer information, search for selected flights, reserve seats, issue tickets. Verifying passenger details, flight itineraries and payment information to ensure accuracy. Liaising with flight partners for quicker ticket issuance, addressing customer needs and ensuring a smooth booking process. Qualifications Skills & Qualifications -: 2-4 years of work experience Working knowledge of airline portals & CRMs. Excellent command over the English language. Must be flexible to work over weekends and holidays to respond to customer queries. Good experience in resolving issues quickly. High energy and drive to work in a start-up environment. Excellent Team Player. Additional Information Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.

Responsibilities

The executive will monitor the offline booking queue to maximize conversion rates and contact customers via SOP for necessary information or fare difference payments. Responsibilities also include collaborating with technical teams on recurring issues and managing the end-to-end ticketing process using booking platforms.