Ticketing Service Executive at Booth and Partners Pte Ltd

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticketing Operations, Customer Service, Event Management, Data Analysis, Problem Solving, Cross-functional Collaboration, CRM Tools, Ticketing Systems, Stakeholder Management, Reporting

Industry

Outsourcing and Offshoring Consulting

Description

About the Client HYROX is the world’s fastest-growing fitness race, operating across five continents with a global community of athletes and partners. As we continue to expand rapidly across APAC, we are building out our Ticketing & Customer Service function and are looking for Executives, Assistant Managers, and Managers to join the team across Southeast Asia and key hubs, including Hong Kong and Singapore. This is a hands-on, operations-focused team, with opportunities to grow into regional ownership and strategy as the function scales. The Role You will be responsible for delivering the end-to-end ticketing experience, supporting everything from platform setup and customer service to event readiness and execution. For more experienced candidates, the role will expand into ticketing strategy, optimisation, and regional performance management. You will report to the Head of Customer Service & Ticketing, working closely with regional teams, global HQ, and external partners to ensure a smooth and consistent athlete journey from purchase to race day. Key Responsibilities 1. Ticketing Operations Manage and execute ticketing setup across multiple events and markets Support (or own, for Manager level) ticketing strategy, including pricing, release plans, and optimisation Monitor sales performance and identify issues or optimisation opportunities 2. Customer Service & Issue Resolution Handle ticketing enquiries, changes, and escalations Liaise with ticketing partners and vendors to resolve issues efficiently Ensure clear and consistent participant communication 3. Event Operations (On-site Exposure) Support ticketing setup and readiness ahead of each event Partner with event operations teams to ensure smooth registration and participant experience Attend events across the region as needed, providing on-site support Contribute to both pre-event planning and on-site coordination 4. Data & Reporting Maintain accurate ticketing data and reporting Analyse participant trends and support decision-making Provide insights to marketing and event teams 5. Cross-functional Collaboration Work closely with marketing, customer service, and event teams Support campaigns, promotions, and ticket releases Coordinate with vendors (e.g., timing and registration systems) Requirements 1–3 years of experience in events, operations, customer service, or similar Strong attention to detail and willingness to learn Comfortable working in a fast-paced, hands-on environment Strong problem-solving skills, especially in fast-paced or live environments Good communication skills and ability to collaborate across teams Familiarity with ticketing systems and CRM tools is a plus Passion for sports, fitness, or mass participation events Location Open to candidates based in Southeast Asia, Hong Kong, or Singapore (Regional travel required from time to time) Benefits What You’ll Get Opportunity to be part of a rapidly scaling global sports brand Be part of building a new and growing regional function Hands-on exposure to large-scale event operations across APAC Clear growth path from execution to ownership Dynamic, fast-paced environment with real impact Travel opportunities across HYROX events

Responsibilities

Manage end-to-end ticketing operations, including platform setup, pricing strategy, and customer issue resolution. Provide on-site support for event registration and coordinate with regional teams and external vendors to ensure a smooth athlete journey.