Position: Ticketing Services Associate
Department: Marketing & Patron Experience
Reports To: Senior Ticketing Services Manager, TJ Micallef
Direct Reports: None
Type: Part-Time, Non-Exempt
Compensation: $16.50 per hour; working an estimated 15-29 hours per week
Schedule: Mostly nights and weekends based on availability and event schedules
Location: Music Hall at Fair Park; Occasional Work at Winspear Opera House
Desired Start Date: October 13, 2025

POSITION SUMMARY:

Be a part of one of Dallas’ leading non-profit arts organizations as primary patron-facing representatives for all ticketed events. Ticketing Services Associates are responsible for providing outstanding sales and customer service to all Broadway Dallas patrons. Associates regularly interact with patrons over the phone, written communication, and in-person. They account for all ticket transactions, communicate ticketing policies, and offer information about all events in the Music Hall to assist patrons in buying decisions.

REQUIREMENTS:

• High school diploma or equivalent
• Demonstrated reliability, punctuality, and ability to complete assigned tasks
• Demonstrated clear and concise written and verbal communications skills
• Access to consistent method of transport to/from the Music Hall at Fair Park.
• Demonstrated fluency in common computer software including Microsoft applications
• Ability to work weekends, evenings, and holidays
• Exceptional communication and listening skills
• Demonstrated basic business math skills including experience handling money and making change
• Professional demeanor and appearance

PREFERRED SKILLS:

• Familiarity transacting and reporting in Ticketmaster Host events and TM1
• Experience in cash handling policies and procedures
• Experience in box office/ticketing work
• Spanish or other language fluency

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Provide outstanding customer service to patrons in person, over the phone, and written email/chat/text communication.
• Communicate information that may include seating location, ticketing policies, parking questions and general information.
• Conduct ticket transactions using Archtics, TM1, and Ticketmaster Host ticketing software
• Process cash, check, and credit card payments. Balance cash, check and credit card batches with payments processed each day. Promote up sell opportunities such as additional shows, valet parking and dining at the Music Hall restaurant.
• Accurately and efficiently input and update patron information into the patron database.
• Assist patrons in completing season subscription renewals as well as associated additional ticket purchases and upgrades.
• Educate potential new season subscribers about the benefits of a full season ticket package, payment options and the seating and fulfillment process.