Tickets and Tolls Processing Coordinator at Whip, Inc.

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

13.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Attention To Detail, Organizational Skills, Documentation Skills, Customer Service, Invoice Processing, Dispute Processing, Team Player, Fast Learner, Accountability, Problem Solving, Time Management, Workflow Management, Remote Work, Customer Outreach, Policy Enforcement

Industry

Automotive

Description

This is a remote position DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities, including Atlanta, that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities. An appreciation for the pros and cons of start up culture is a must. Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience. About the Role This role is generally responsible for processing and collecting on invoices related to tolls, parking citations, and traffic violations using the tools & systems we have available. The person in this role should be familiar with Whip policies and procedures as it relates to these invoices and should have excellent communication skills, both with customers and with other members of the Whip team. Attention to detail and organizational skills will be crucial for success in this position, as it is a brand new role. Key Responsibilities Toll invoice generation Toll invoice collection Toll dispute processing EZ Pass issue escalations Violation invoice generation Violation invoice collection Manual outreach to customers to recover invoice payments by means of sms and calling Excessive Violation Policy enforcement, which includes sending manual warnings to customers at risk of membership termination Weekly Check In’s with Katie Direct communication with the Title and Billing departments about tag risks Escalating issues with any of these tools in a timely manner Qualifications Strong communication skills, with confidence conducting recorded statements. Ability to analyze basic claim facts and make clear liability determinations on straightforward losses. Highly organized and able to manage multiple tasks in a fast-moving environment. Strong attention to detail, with excellent documentation skills. Comfortable working remotely and independently with accountability. Reliable internet connection and a quiet workspace suitable for recorded calls. What We’re Looking For Someone who is fast, accurate, and dependable with documentation. Someone who can follow established workflows and knows when to escalate. A team player who thrives in a high-volume support role. Salary: $10 - 13 USD per hour; depending on experience. Why Join Us 100% remote opportunity in MEX. Opportunity to grow into more advanced claims roles. Supportive training and clear workflows. Competitive compensation aligned with local market rates. Work that plays a crucial part in customer experience and operational success.

Responsibilities

The role involves processing and collecting invoices related to tolls, parking citations, and traffic violations. It also includes manual outreach to customers for invoice payments and enforcing excessive violation policies.