Job ID: 2509488
Location: WASHINGTON, DC, US
Date Posted: 2025-09-05
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: TS/SCI with Poly
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
SAIC, a leading provider of systems engineering & integration, systems development & deployment, intelligence analysis and targeting, and training solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance.
SAIC is seeking Tier 1 and 2 Help Desk Support Specialists to join the Machine-assisted Analytic Rapid-repository System (MARS) Advanced Development Operations (DevOps) and Sustainment Support (ADOS) program and provide on-site technical and administrative support to facilitate operations of critical MARS infrastructure and services. This effort focuses on providing a comprehensive set of System/ Software Engineering and IT Services to maintain, sustain, enhance, and improve/ modernize MARS.
The ideal candidate will be located in the National Capital Region.

• Provide Tier 1 and Tier 2 technical support for remote and on-site system analysis and engineering support services, as well as system administration and operational support in a timely and professional manner
• Ability to work in a 24/7 shift environment
• Provide on-site and remote break/ fix services for MARS equipment, end user software, and associated IT infrastructure in support of the end user
• Log and track support tickets in the service desk system, ensuring accurate documentation of issues, solutions, and follow-ups
• Use the internal knowledge base to resolve issues and assist customers. Continuously update and improve knowledge articles based on recurring customer queries
• Route and escalate requests to Tier 3 and other teams for quick customer issue resolution
• Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problem