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Tier 1 Help Desk Technician at Arlington County Government
Arlington, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Customer Service, Incident Response, IT Hardware, IT Software, Phone Support, Email Support, Chat Support

Industry

Government Administration

Description
Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered. Join the award-winning Department of Technology Services (DTS) as a full-time Tier 1 Help Desk Technician. This position is located within the division of Customer Experience on the Technology Solutions Center team and will provide frontline technical support to County users through established channels, including phone, email, and chat. The Tier 1 Help Desk Technician will respond to incidents and requests in support of the County’s portfolio of IT hardware and software solutions.
Responsibilities
The Tier 1 Help Desk Technician will provide frontline technical support to County users through established channels. This includes responding to incidents and requests in support of the County’s portfolio of IT hardware and software solutions.