Location: Glastonbury, CT (in-office role, with occasional travel to branch offices in MA, NH, RI, or FL)
Schedule: Full-time, 40 hours per week

POSITION OVERVIEW

GM2 Associates, Inc. is seeking a motivated and customer-focused Tier I Helpdesk Technician to join our IT team. This is an excellent opportunity for individuals looking to begin or grow their career in information technology. Whether you’ve recently completed technical training or have 1–2 years of helpdesk experience, this role will give you hands-on exposure to a wide range of IT systems while working in a collaborative, team-oriented environment.
You will be the first point of contact for IT support requests, assisting staff with hardware, software, and network-related issues. This position requires professionalism, a strong desire to learn, and a commitment to providing excellent customer service.

EDUCATION/TRAINING

• Associate’s degree, technical school training, or equivalent coursework in Information Technology (preferred)
• Industry certifications (CompTIA A+, Network+, Microsoft fundamentals) a plus

EXPERIENCE

• 0–2 years of IT/helpdesk support experience (internships, co-op programs, or part-time IT work are valuable)

TECHNICAL SKILLS

• Basic knowledge of Windows 10/11, Office 365, and common desktop applications
• Understanding of computer hardware, printers, and mobile devices
• Familiarity with networking basics (IP addresses, DHCP, DNS) a plus
• Willingness to learn and grow technical skills on the job

OTHER REQUIREMENTS

• Strong communication and customer service skills
• Ability to work independently and as part of a team
• Availability for occasional travel to regional offices
• Must be able to lift and transport equipment up to 45 lbs.

• Serve as the first line of support for IT requests via phone, email, or in person
• Troubleshoot and resolve common issues with desktops, laptops, printers, and mobile devices
• Provide assistance with Microsoft Windows, Office 365, and basic networking (Wi-Fi, VPN, etc.)
• Set up and configure new equipment for users (computers, phones, peripherals)
• Assist with account creation, password resets, and access requests through Active Directory/Office 365
• Document support requests and solutions in the helpdesk system
• Support remote staff and provide occasional on-site assistance at other GM2 offices
• Maintain and update IT documentation as needed
• Safely lift and move IT equipment (up to 45 lbs.)