OVERVIEW
TITLE: Tier 1 Helpdesk Technician (Hybrid) – Burbank, CA – Salaried role – not contract
LOCATION: Burbank, CA
HYBRID – no remote
of locations to support: 6
REQUIREMENTS: MUST be US Citizen or Legal/ Permanent Resident Green Card
JOB DESCRIPTION
Tier 1 Helpdesk Technician (Hybrid)
We are seeking a Tier 1 Helpdesk/ Desktop Technician to join our client’s IT team in a hybrid role, requiring in-office presence at least twice a week. This position serves as the first point of contact for technical support, assisting end users with troubleshooting and resolving IT-related issues while escalating when necessary.
QUALIFICATIONS & SKILLS:
- 2+ years of IT helpdesk or technical support experience.
- Basic knowledge of Windows operating systems, Active Directory, and Office 365.
- Ability to troubleshoot and resolve common hardware and software issues.
- Strong multitasking skills and ability to work in a fast-paced environment.
- Excellent communication and teamwork skills with a professional demeanor.
- Strong attention to detail and ability to follow IT policies and procedures.
- Ability to work independently and as part of a team.
APPLICATION QUESTIONS
- Legal Name & Preferred Name or Nickname:
- Best Contact Info (Cell & email):
- Your Linked In:
- Why looking for a new job:
- Availability for interviews and a new job:
- Where do you live (City, State, Zip):
- Desired geographical work location:
- Are you open to 100% onsite, hybrid and/or remote:
- Are you open to relocation if required:
- Are you open to travel if needed and have an active passport if needed:
- Are you authorized to work in US (Please indicate US, Green Card or Other):
- Hourly/Salary Expectations: (We need a range) $
- Sizes of staff managed and their titles (include # of direct reports):
- Budgetary Responsibility: $
- Education/Certs/Degrees (also indicate which certs are active):
- Who Referred You/ How Did You Hear About Job/ DKKD Staffing:
PLEASE PROVIDE YOUR TOTAL NUMBER OF YEARS OF EXPERIENCE AND MOST RECENT YEAR USED PER BULLET AND ELABORATE AS NEEDED (IE 4/2025)
- 2+ years of IT helpdesk or technical support experience/serve as the first point of contact for IT support requests via ticketing system, email, and phone (basic network connectivity issues and application troubleshooting):
- Windows operating systems, Active Directory, and Office 365:
- Troubleshoot and resolve hardware and software issues on Windows computers, iPhones, Canon printers, and office peripherals.:
- Provide support for Microsoft Office Suite, Thomson Reuters applications, Adobe products, Zoom, ShareFile, LastPass, and other business applications:
- Ensure all tickets are properly logged, tracked, and resolved in a timely manner (explain what system you have used):
- Maintain a professional and customer service-oriented approach when assisting users.
- Miscellaneous projects as assigned by IT Management:
- Manage software media and license library:
- Describe a situation where you felt you were of great benefit to help your team and employer.
- How do you think other people describe your personality and tech skills?
If you’re a team player with great communication skills and a passion for IT support, we’d love to hear from you!
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