Tier 1 Support Agent EU at Medvidi

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Healthcare Experience, Problem Solving, Empathy, Communication, HIPAA Regulations, Electronic Health Records, Professionalism, Decision Making, Patient Interaction, Conflict Resolution, Documentation, Analytical Skills, Time Management, Team Collaboration, Support Processes

Industry

Hospitals and Health Care

Description

At MEDvidi, we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need. As a Tier 1 Support Agent, you will serve as the main point of contact for issues and questions about MEDvidi CS support. You will not only be responsible for providing world-class assistance via calls and emails but will also have the opportunity to define MEDvidi’s support processes and work with our team to develop and scale the Technical Support function. The goal is to achieve excellent performance from your team that will bring sustainable business growth. Requirements Ability to fully focus on, understand, and respond appropriately to patient concerns. Quickly grasp the patient’s issue and determine the best course of action. Analyze information and make sound decisions to resolve patient concerns efficiently. Experience in healthcare and customer service. Must have the ability to deliver exceptional service and maintain professionalism even when assisting an angry patient. Must be able to be positive, empathetic, and solution driven in all patient interactions. Must have working knowledge of Electronic Health. Records to accurately document and retrieve patient information. Understanding HIPAA regulations to always ensure patient privacy and data protection. Responsibilities Answering incoming patient calls promptly and professionally. Make outbound calls to patients when needed. Return missed calls. Follow all SLAs within their timeframes. Keep them informed if a wait is needed. Provide clear, empathetic, and respectful communication in every interaction. Escalate patient issues that aren’t FCR to the correct department or team lead immediately. Benefits: Insurance after the probationary term. Sports compensation. Remote work on a B2B basis 19 working days of vacation per year. 4 additional wellness days per year. Paid sick leave for the first 5 working days. Gifts to employees for important events. Career Development. Personalized English lessons.

Responsibilities

The Tier 1 Support Agent will be the main point of contact for patient issues and questions regarding MEDvidi's customer support. Responsibilities include answering calls, making outbound calls, and escalating issues as necessary.