Tier 1 Support Agent at Medvidi

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Healthcare, Problem Solving, Communication, Empathy, HIPAA Compliance, Electronic Health Records, Decision Making, Professionalism, Conflict Resolution, Active Listening, Documentation, Team Collaboration, Time Management, Patient Support, Analytical Skills

Industry

Hospitals and Health Care

Description

At MEDvidi, we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need. As a Tier 1 Support Agent, you will serve as the main point of contact for issues and questions about MEDvidi CS support. You will not only be responsible for providing world-class assistance via calls and emails but will also have the opportunity to define MEDvidi’s support processes and work with our team to develop and scale the Technical Support function. The goal is to achieve excellent performance from your team that will bring sustainable business growth. Requirements Ability to fully focus on, understand, and respond appropriately to patient concerns. Quickly grasp the patient’s issue and determine the best course of action. Analyze information and make sound decisions to resolve patient concerns efficiently. Experience in healthcare and customer service. Must have the ability to deliver exceptional service and maintain professionalism even when assisting an angry patient. Must be able to be positive, empathetic, and solution driven in all patient interactions. Must have working knowledge of Electronic Health. Records to accurately document and retrieve patient information. Understanding HIPAA regulations to always ensure patient privacy and data protection. Responsibilities Answering incoming patient calls promptly and professionally. Make outbound calls to patients when needed. Return missed calls. Follow all SLAs within their timeframes. Keep them informed if a wait is needed. Provide clear, empathetic, and respectful communication in every interaction. Escalate patient issues that aren’t FCR to the correct department or team lead immediately. Please visit our website at www.medvidi.com for information about our services. If interested in joining our team, please email. We hope to hear from you soon!

Responsibilities

As a Tier 1 Support Agent, you will be the main point of contact for patient issues and questions regarding MEDvidi CS support. You will provide assistance via calls and emails while helping to define and scale the Technical Support function.