REQUIREMENTS:

• Diploma or certificate in Information Technology, Computer Science, or a related field; or equivalent combination of education, training, and experience
• CompTIA A+ certification (required)
• Entry-level Microsoft Azure certification (required)
• Experience with IP camera systems (Hikvision, OpenEye, Dahua, Lorex, or equivalent)
• Experience with key card/access systems (DormaKaba, Atrium, Keypass, or equivalent)
• Preferred/negotiable certifications: CompTIA Network+, CCNA or CCNP (or equivalent diploma)
• Minimum 1 year of IT support experience, including both helpdesk and onsite support
• Familiarity with Microsoft 365 and Azure Active Directory user administration
• Basic understanding of networking (LAN/Wi-Fi) and cybersecurity best practices
• Valid Class 5 BC Driver’s License and access to a reliable vehicle for frequent site travel
• Excellent communication skills; able to explain technical concepts clearly to non-technical staff
• Strong troubleshooting and problem-solving abilities, both remotely and onsite
• Ability to work independently, take initiative, and adapt to changing priorities
• Comfortable working in high-need, client-focused environments, including supportive housing and medical/residential sites

• Provide onsite IT support at shelter and respite sites, including workstation setups, printer installations, and basic network troubleshooting
• Assist with routine maintenance of site IT infrastructure (switches, access points, cabling, etc.) under the direction of the IT team
• Perform basic IP camera troubleshooting (connectivity, reboots, software updates) and escalate complex issues when needed
• Provide first-line support for security and door access systems at a basic operational level
• Support day-to-day user requests, including password resets, account setups, and troubleshooting Microsoft 365 and Azure Active Directory issues
• Monitor IT systems and services (email, internet, SharePoint/OneDrive, Teams, etc.) to ensure staff connectivity and availability
• Assist with software updates, security patches, and anti-virus scans across organizational devices
• Maintain accurate records of site work, support requests, and IT asset inventory
• Provide training and support to staff on IT systems, applications, and cybersecurity best practices
• Travel frequently to sites across Vancouver (approximately 50–60% of work time)
• Perform other related duties as assigned