Piper Companies is hiring a Tier 1 Technical Support Engineer for a growing IT Services firm located in Raleigh, NC. The Tier 1 Support Engineer will be responsible for assisting end users via remote and onsite support, resolving basic technical issues related to operating systems, network connectivity, and common applications. The position is primarily remote within North Carolina, with occasional travel to customer sites based on need.

REQUIREMENTS FOR THE TIER 1 TECHNICAL SUPPORT ENGINEER:

• 1+ years of experience in a technical support or help desk role
• Working knowledge of Windows 10/11 and macOS environments
• Familiarity with basic networking: DNS, DHCP, VPNs
• Exposure to Active Directory, user account management, and Microsoft Entra is a plus
• Experience supporting Office 365 suite and general cloud application troubleshooting
• Strong communication and customer service skills
• Willingness to learn and grow into more advanced technical responsibilities

• Respond to help desk tickets and user inquiries related to Windows and macOS platforms
• Diagnose and resolve basic hardware, software, and network connectivity issues
• Assist with onboarding of new users, including account setup, device configuration, and access permissions
• Support troubleshooting of network protocols including DNS, DHCP, and VPN connectivity
• Escalate complex issues to Tier 2 or Tier 3 support while providing relevant documentation
• Maintain accurate records of troubleshooting steps, resolutions, and system changes
• Provide support for Office 365 applications and basic cloud services