Position: Tier 2/3 Desktop Support
Duration: 6 month contract (with extensions)
Rate: $23- $27
Office Location: 5 Days onsite 1 SE Convenience Blvd, Ankeny, IA 50021
Schedule: CT M-F 8-4:30pm
Interviews: 1 round virtual with HM & Team leads

DAY TO DAY:

Insight Global is looking for a Tier 2/3 Desktop Support Specialist for a large convenience retail client in the Ankeny, IA area. This individual will be joining a team of 11 Desktop Support team members and interacting with users on a daily basis. This individual will be troubleshooting a variety of hardware problems including but not limited to monitor/screen malfunctions, application issues, as well as working machine imaging, software deployment, equipment set up, etc. This person will be expected to handle 6-10 tickets per day, working tickets end to end & owning the ticket through the entire process.

Please refer the Job description for details