Description
The National Security Sector at Leidos currently has an opening for Tier 2 Hardware System Maintainer for our Incident and Service Request Response Team to support a client’s requirements in a challenging, dynamic setting located in the Alice Springs, AUS. The position requires an active TS/SCI, with Polygraph and approved medical and psychological exams.
The Tier 2 Hardware System Maintainer receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 Hardware System Maintainer will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to the IC community.

BASIC QUALIFICATIONS:

To be considered for this position, you must meet the knowledge, skills, and abilities listed below:

• TS/SCI with Polygraph is required.
• BA degree and 2 – 4 years of prior relevant experience, Masters with less than 2 years of prior relevant experience or 4+ years of relevant experience.
• Current DOD 8570 certification applicable to the position (typically Security+).
• Proven computer hardware and system troubleshooting skills.
• System administration skills.
• Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
• Ability to work in a fast-paced, collaborative team environment.
• Ability to carry/lift 30 pounds of equipment.

PREFERRED QUALIFICATIONS:

• Working knowledge of ServiceNow/HelpNow.
• Experience in working with, collaborating with system users and customers.
• Ability to be flexible and quickly adapt to changing situations.
• Ability to demonstrate resourcefulness.
  At Leidos, we don’t want someone who “fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”
  If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

• Engage in hardware troubleshooting, repair and replacement.
• Communicate with customers and technical component’s to fully understand the incident, service request or problem.
• Research problems by accessing internal and external knowledge databases.
• Facilitate technical communications between operations and development staff.
• Distribute defect reports and system data collected during anomaly investigations.
• Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
• Analyze customer problems and implement appropriate corrective action to initiate a repair and return to service in the field.
• Assist with property and asset management.
• Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required timelines and level of information details.
• Conduct datacenter walkthroughs to proactively identify issues with supported hardware and equipment; resolve or escalate as needed.