Tier 2 Help Desk Technician at ServIt

Warsaw, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Windows Server, Active Directory, Microsoft 365, Networking, Virtualization, Documentation, Time Management, Cloud Services, Hardware Repair, Security Practices, Group Policy Management, Collaboration Tools, VPNs

Industry

IT Services and IT Consulting

Description

Description We are seeking a skilled and customer-focused Tier 2 Help Desk Technician to join our team in Warsaw, Indiana. This role will primarily involve assisting customers remotely from our Warsaw office, with occasional on-site visits to local customers as needed. This position requires strong technical expertise, excellent troubleshooting skills, and a commitment to delivering outstanding customer service. You will support a wide range of IT systems and services, including end-user devices, server environments, cloud services, and network infrastructure. Responsibilities: Provide remote technical support for desktops, laptops, mobile devices, servers, and networking equipment Install, configure, and maintain hardware and software across Windows-based environments Support cloud services (Microsoft 365, Exchange Online), business productivity tools, and collaboration platforms Troubleshoot and resolve technical issues related to operating systems, applications, printers, and network connectivity Perform routine maintenance, updates, and backups according to company standards Collaborate with internal IT teams, vendors, and customers to ensure timely issue resolution Document technical processes, system changes, and issue resolutions thoroughly Deliver excellent customer service and maintain professionalism in all customer interactions Occasionally provide on-site support to local customers when required Requirements 2–5 years of hands-on IT support experience with Tier 2-level troubleshooting and administration skills Proficiency with Microsoft Windows Server (2008–2022), including Active Directory, DNS, DHCP, and Remote Desktop Services Strong knowledge of Windows 10/11 and legacy operating systems Solid understanding of file permissions, security practices, and group policy management Experience with Microsoft 365, Exchange (on-prem or cloud), and collaboration tools Working knowledge of routers, switches, VPNs, and firewalls Familiarity with hardware from vendors such as Dell, HP, Lenovo, and IBM, including component-level repair Experience supporting network vendors and platforms such as Cisco, SonicWall, Meraki, and WatchGuard Comfortable with virtualization platforms like VMware or Hyper-V Strong documentation, communication, and time management skills Must be able to pass a criminal background check, E-Verify citizenship check, and a motor vehicle report prior to employment

Responsibilities

The Tier 2 Help Desk Technician will provide remote technical support for various IT systems and services, including desktops, servers, and networking equipment. The role also involves troubleshooting technical issues and collaborating with internal teams and customers for timely resolutions.