Tier 2 Help Desk Technician at ServIt

Kennesaw, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

65000.0

Posted On

17 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Server, Active Directory, DHCP, DNS, RDP, Windows Desktop OS, NTFS Permissions, Microsoft Exchange, Office365, VPN Protocols, Cisco, SonicWall, WatchGuard, Meraki, Hardware Maintenance, Troubleshooting

Industry

IT Services and IT Consulting

Description

Description ServIT, a Managed Service Provider (MSP) based in Kennesaw, GA, is seeking an experienced Tier 2 Help Desk Technician to resolve advanced technical issues for our nationwide client base. This role involves hands-on troubleshooting, system maintenance, and knowledge-sharing across diverse IT environments, both remotely and on-site. Key Responsibilities: Resolve complex technical issues escalated from Tier 1 support. Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances. Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies. Document solutions, communicate effectively with clients and teams, and follow established processes and procedures. Provide proactive customer service and maintain accountability through issue resolution. Travel locally to client sites as needed. Requirements Key Qualifications: Experience: 5+ years in IT support, with expertise in: Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related services. Microsoft Windows Desktop OS (Windows XP-10) and patch management. IT security concepts, including NTFS permissions and Share permissions. Microsoft Exchange, Office365, and collaboration tools. Network management, including VPN protocols, Cisco, SonicWall, WatchGuard, and Meraki. Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals. Skills: Exceptional troubleshooting and customer service orientation. Strong understanding of business productivity applications (Microsoft Office, Office365, etc.). Experience in an MSP environment is a plus. Requirements: Criminal background check, E-Verify citizenship check, and motor vehicle report. Local travel to client sites required. Drug/alcohol-free workplace with non-smoking policies. Benefits: 401(k) with company matching Health, dental, and vision insurance Life insurance, health savings account, and flexible spending account Paid time off and employee assistance programs Retirement plans and referral programs

Responsibilities

Resolve complex technical issues escalated from Tier 1 and maintain the uptime of customer environments. Support servers, desktops, and network hardware while documenting solutions and communicating with clients.