Tier 2 IT Support Specialist at Illumia

Vinings, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Windows Environment, VDI, Networking, Customer Service, ServiceNow, Communication Skills, Organizational Skills, Detail-Oriented, Microsoft Office Suite, Onboarding, Incident Resolution, Access Provisioning, Data Security, Collaboration

Industry

Hospitals and Health Care

Description

Overview Empower Teams. Elevate Experience. Deliver Seamless Support. We are hiring a skilled and customer-focused Tier 2 IT Support Specialist to join our growing Corporate IT Services team. Reporting to the Senior IT Service Desk Manager, this role plays a vital part in delivering timely and effective technical support to our user community—including direct involvement in new hire onboarding through our Onboarding Command Center (OCC). You’ll be instrumental in troubleshooting technical issues, supporting onboarding activities, and ensuring a smooth and professional IT experience for employees across all business units. Key Responsibilities Serve as Tier 2 support on the corporate service desk, providing technical assistance and troubleshooting for end users Participate in the Onboarding Command Center (OCC) to deliver a seamless IT onboarding experience for new hires Provide onboarding guidance and respond to training and access-related questions from candidates and hiring managers Install and configure hardware and software; troubleshoot VDI, Windows, and networking issues Resolve incidents and service requests promptly while maintaining high standards of customer service Document all tickets and resolutions in the ServiceNow system Escalate complex issues when needed and follow up to ensure resolution and satisfaction Work collaboratively with vendors and internal teams to ensure access provisioning and technology delivery Protect sensitive information by adhering to data security and confidentiality standards About You Required Skills & Experience In-depth experience supporting end users in a Windows-based environment, with knowledge of VDI and basic networking Strong interpersonal, written, and verbal communication skills Proven ability to work independently and collaboratively in a high-demand support setting Strong troubleshooting skills with an ability to resolve both technical and user-facing problems Minimum of 3 to 5 years in an IT support role, preferably in a 3,000+ user environment Bachelor’s degree in Management Information Systems, Computer Science, or related field preferred Experience with ServiceNow or other ITSM platforms is a plus Technical certifications (e.g., A+, Microsoft, Network+) are a plus Must be highly organized, detail-oriented, and responsive to evolving business needs Proficiency in Microsoft Office Suite and ability to learn new enterprise systems quickly We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply today to be part of a high-impact IT team that supports innovation, growth, and exceptional user experience. Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location Gentiva Our Company At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Responsibilities

Provide Tier 2 technical support and troubleshooting for end users while participating in onboarding activities. Ensure a smooth IT experience for employees and document all incidents in the ServiceNow system.