Description:
We are seeking a skilled and motivated Tier 2 IT Engineer to join our team at our Kennesaw, GA office, supporting a nationwide customer base. The Engineer provides top-tier support and knowledge sharing in all technological aspects, both in-house and at client locations, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances.
This position combines day-to-day support responsibilities with active involvement in IT projects. The successful candidate will work closely with project management to execute deployments, system upgrades, migrations, and other client-driven initiatives. A strong focus on communication, documentation, and accountability is required to ensure high-quality service delivery.

ADDITIONAL REQUIREMENTS:

• Local travel assignments required to support multiple customer locations
• Experience working in an MSP environment is a plus
• Drug- and alcohol-free workplace; non-smoking office and grounds
• Criminal background check, E-Verify citizenship check, and motor vehicle report required prior to employment

Requirements:

• Minimum 5 years of hands-on IT support and engineering experience in an MSP or similar environment
• High-level experience with Microsoft Windows Server 2008–2012 (and newer), including Active Directory, DHCP, DNS, RRAS, and RDP roles and services
• Strong experience with Microsoft Windows desktop operating systems, including Windows 10, 8.x, 7, and XP
• Understanding of IT security concepts, including NTFS file security and share permissions
• Experience with Microsoft Office, Office 365, and related business productivity tools
• Familiarity with Microsoft Exchange, Office 365, and hosted Exchange providers (Intermedia, RackSpace)
• Network management experience with routers, switches, firewalls, VPN protocols, and wireless technologies
• Experience with network vendors such as Cisco, SonicWall, WatchGuard, and Meraki
• Experience with internet carrier technologies such as DSL and PRI
• Hands-on experience with hardware vendors such as HP, Dell, IBM, and Lenovo, including component-level repair of servers, workstations, printers, and business peripherals
• Exceptional customer service orientation and communication skills
• Strong documentation, time management, and organizational skill

• Provide Tier 2 support for desktops, servers, networking equipment, and virtualization platforms
• Remediate client tickets, adhering to defined processes and service-level expectations
• Perform server support, maintenance, and troubleshooting tasks
• Collaborate with project management on IT projects, including new deployments, migrations, and system upgrades
• Communicate proactively with team members, management, project management, and clients to ensure issues are clearly documented, prioritized, and resolved
• Maintain accountability for client issues through resolution, including proper escalation or hand-off when necessary
• Ensure client satisfaction through prompt and professional service
• Participate in local travel assignments to support multiple customer locations as needed

Requirements:

• Minimum 5 years of hands-on IT support and engineering experience in an MSP or similar environment
• High-level experience with Microsoft Windows Server 2008–2012 (and newer), including Active Directory, DHCP, DNS, RRAS, and RDP roles and services
• Strong experience with Microsoft Windows desktop operating systems, including Windows 10, 8.x, 7, and XP
• Understanding of IT security concepts, including NTFS file security and share permissions
• Experience with Microsoft Office, Office 365, and related business productivity tools
• Familiarity with Microsoft Exchange, Office 365, and hosted Exchange providers (Intermedia, RackSpace)
• Network management experience with routers, switches, firewalls, VPN protocols, and wireless technologies
• Experience with network vendors such as Cisco, SonicWall, WatchGuard, and Meraki
• Experience with internet carrier technologies such as DSL and PRI
• Hands-on experience with hardware vendors such as HP, Dell, IBM, and Lenovo, including component-level repair of servers, workstations, printers, and business peripherals
• Exceptional customer service orientation and communication skills
• Strong documentation, time management, and organizational skills