Are you a problem-solver with a passion for networking and VoIP technologies? Join our growing global team in Bacolod as a Tier 2 Support Engineer. In this role, you’ll have the opportunity to work in a supportive and innovative environment, gain hands-on experience with advanced networking and VoIP technologies, and unlock growth-potential into advanced support tiers. Enjoy a supportive, hands-on team while contributing to a global company that values excellence and teamwork.

WHO WE ARE:

BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, SkySwitch, and Pure IP.
Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 4 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.
When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

• Resolve Priority 2 (high priority/urgent) tickets efficiently, following troubleshooting guidelines and critical thinking.
• Create, manage, and document tickets in our system while adhering to protocols and Service Level Agreements (SLAs).
• Handle escalations from Tier 1 and collaborate with Tier 3 support when necessary.
• Assist customers via phone, chat, and tickets with professionalism and clarity.
• Train and mentor Tier 1 Support staff, contributing to their growth and development.