Details about the position:

• Respond to second level support tickets
• Maintain and configure monitoring system used to check critical servers and systems.
• Installation, configuration and administration of Windows, VMware, and Hyper-V environments.
• Advanced Active Directory support
• Perform base server builds and upgrades in a timely manner.
• Respond rapidly and accurately to break-fix escalations when production systems have failed.
• Maintain and monitor data backup systems, enterprise anti-virus and application support.
• Work with our IT team implementing new software and hardware technologies.
• Perform IT project work as assigned
• Assist with system upgrades for servers and networking equipment.
• Maintain accurate documentation of client networks, resolved issues, and client information
• Identify and suggest possible improvements on established procedures.
• Deliver customer experience that meets and exceeds client expectations

Must Have:

• Customer Focus
• Excellent communication skills
• Ability to work in a team, and work independently
• Ability to work effectively under pressure
• Excellent problem-solving skills
• Accountability and Dependability
• Operating Equipment
• Ethics and Integrity
• Excellent documentation and organization skills
• Exceptional multi-tasking abilities and prioritization skills

Should Have:

• Minimum 4 years of previous technical support experience
• Experience with: Microsoft desktop and server environment, Active Directory, and Networking
• Familiarity with SonicWALL, Cisco, VMware, Veeam, RMM Tools, and Office 365
• Self driven, focused and organized, ability to work with a limited degree of supervision
• Strong troubleshooting and problem-solving skills and ability to remain calm under pressure

You must reside in the Lower Mainland and be eligible to work in Canada to be considered for this position. Candidate’s with a valid driver’s license and insured vehicle are considered assets for this role.
We thank everyone for their interest, however only successful applicants will be contacted.
Job Type: Full-time

SUMMARY

As a Tier 2 Technical Support specialist, you will be pivotal in delivering high-quality IT support and troubleshooting services to our clients. Reporting to the Technical Support Manager, you will utilize your core skills in technical support, computer networking, and desktop support to resolve complex issues efficiently. Your expertise in tools such as Active Directory and VMWare, along with your strong communication skills, will enhance customer satisfaction. Additionally, familiarity with premium and relevant skills like VPN and Microsoft Office will further empower you to excel in this dynamic role. Join us to make a significant impact in our technical support team.
Job Type: Full-time
Pay: $50,000.00-$65,000.00 per year

Ability to commute/relocate:

• Delta, BC: reliably commute or plan to relocate before starting work (preferred)

Work Location: In perso

Please refer the Job description for details