ABOUT SUREFIRE IT SOLUTIONS

SureFire IT Solutions is on a mission to help businesses thrive using their technology—not in spite of it. Founded in 2006, we’ve supported small and medium-sized organizations with a friendly, no-jargon approach. We get excited when our clients can work effectively, knowing they have secure, reliable, and efficient tools at the ready.
This role is 100% based in Edmonton. It is not remote or work-from-home.
You’ll work directly with clients on-site and from our Edmonton office.

REQUIRED SKILLS AND EXPERIENCE

• 3+ years in computer network management
• 2+ years supporting end users and server infrastructure
• 2+ years with virtualization technologies
• Strong knowledge of Windows OS, Windows Server (2008–Present), Active Directory, DHCP, DNS
• Experience with Microsoft 365, Exchange, Remote Desktop Services
• Firewall/router configuration, VPNs, virus/security protocols, TCP/IP
• Printer troubleshooting and general server access/permissions
• Reliable vehicle and valid driver’s licence for travel to client sites
• Excellent communication, documentation, and time-management skills

PREFERRED QUALIFICATIONS

• Professional IT certifications (Microsoft MCP, MCSA, MCSE)
• A+ and NET+ certifications
• Experience managing end-client networks
• Familiarity with GPOs, Hyper-V, and basic accounting software