Tier 2 Technician at IT Voice

Eau Claire, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

28.0

Posted On

21 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Maintenance, Troubleshooting, Network Documentation, Hardware Installation, Software Configuration, Customer Service, Ticketing Systems, Technical Support, Network Administration, Project Coordination, Interpersonal Communication, Problem Solving

Industry

IT Services and IT Consulting

Description

Job Description: As a Tier 2 Technician at IT Voice, you'll be a key player in keeping systems and networks running smoothly. With your technical expertise, you'll install, maintain, test, and repair IT infrastructure while providing crucial first-level support. You’ll be the go-to for resolving routine technical issues and ensuring seamless IT operations, making a real impact on the Eau Claire community. Responsibilities: Uphold a strong commitment to customer service, ensuring client satisfaction by addressing their needs promptly and effectively. Perform general problem solving and assistance on diverse software applications and hardware systems for customers. Perform the installation, configuration, and maintenance of computers, workstations, and other related equipment and devices, ensuring their proper functioning. Documentation: Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and inventory records. Document network changes and updates for future reference. Conduct weekly site visits to clients in the field, offering on-site technical support and assistance as required. Coordinate, maintain, and input applicable records such as network users, security, and tracking inventory levels of equipment and materials, ensuring accurate documentation and billing reconciliation. Participate in the review, evaluation, and recommendation of solutions relating to hardware and software acquisitions and/or network updates, contributing to the improvement of technological systems. Serve as a primary project member on technology projects with moderate scope and impact, providing guidance and integration of other staff work. Stay updated with current technological developments and trends, maintaining currency of knowledge in the IT field. Qualifications: Minimum 3 years of experience in the IT field, demonstrating proficiency in system maintenance and troubleshooting. Must live within commuting distance of Eau Claire, WI. Working towards or achieved CompTIA+ and CompTIA Network+ certifications, showcasing your technical expertise. Experience using a ticketing system. Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications, enabling you to address diverse technical challenges. Ability to provide functional direction to other technical support staff and/or student employees, leveraging your experience and expertise. Strong interpersonal and communication skills, allowing you to effectively interact with a diverse community and provide technical guidance. Good driving record and ability to lift up to 70 pounds, facilitating weekly site visits and equipment maintenance. Ability to analyze and resolve computer problems efficiently, ensuring timely resolution of technical issues. Commitment to achieving team goals, including weekly hours, utilization rates, and customer satisfaction targets. This position requires onsite time at a health care facility and current Flu vaccinations. What We Offer: Base Salary: $24/hour – $28/hour Benefits: 401(k), health, dental, vision, life insurance, PTO, vehicle allowance, company phone, travel reimbursement, and business expense coverage. Growth: Career advancement opportunities in a growing, people-first organization. Location: Hybrid – Eau Claire, WI Work Schedule: Monday to Friday, full-time Company Website: www.itvoice.com

Responsibilities

Install, maintain, and repair IT infrastructure while providing first-level technical support for software and hardware. Perform weekly on-site client visits and maintain accurate network documentation and inventory records.