Piper Enterprise Solutions is seeking a Tier 3 Application Support Specialist to join an innovative and dependable company located in New Castle, Delaware.

QUALIFICATIONS OF THE TIER 3 APPLICATION SUPPORT SPECIALIST:

• 5+ years of experience with oil refinery specific operations; Honeywell Experion PKS, AspenTech Software Suite, SAP PM/MM, OSIsoft PI System, Emerson DeltaV, AVEVA & Hexagon PPM Applications, etc.
• Strong problem-solving skills and ability to work independently.
• Scripting/PowerShell/automation experience.
• Understanding of code structures.

• Interact with clients to assess the scope and impact of technical challenges.
• Research and analyze the functions of a wide variety of refinery applications, including dependencies on other systems.
• Perform detailed log analysis and troubleshooting of application-hardware interactions.
• Engage vendor support for unresolved technical issues.
• Own troubleshooting processes from start to resolution, providing updates to stakeholders.
• Document resolution procedures for both company and client knowledge bases.
• Assist with provisioning, deployment, upgrading, and migration of application software.