COMPANY OVERVIEW:

We are a thriving Northshore IT Company seeking a dedicated and experienced Tier 3 Help Desk Specialist to join our team. Our company specializes in providing comprehensive IT solutions to customers on Boston’s North Shore. We pride ourselves on offering hands-on support for customer networks and delivering exceptional service. If you are skilled in Windows Servers, Network Infrastructure, Microsoft Exchange / Office 365, and workstation troubleshooting, and if you are excited about being part of a dynamic and collaborative environment, we encourage you to apply.

QUALIFICATIONS:

• Strong background in maintaining servers required
• A minimum of 1 year experience building and maintaining Azure Servers
• A minimum of 5 years of experience in Help Desk support is required
• Strong background with Office 365 Administration is required
• Must have a passion for IT security, Email Security, and Compliance
• Experience with VOIP Phone systems, configuration, and design is a plus
• A willingness to travel to local client sites, up to 25% of the time
• Strong interpersonal skills and the ability to communicate effectively with clients and team members
• A professional cover letter must accompany all resumes

• We are looking for a Tier 3 Help Desk Specialist to provide excellent customer service, lead processes and work on a mission critical product
• Provide advanced technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
• Take ownership of customer issues and follow problems through to resolution
• Manage escalations
• Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customer’s development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
• Collaborate with internal team
• Azure resource skills: Be able to design, build and support Azure Servers