RCG is a fast-growing federal contracting firm, proudly Certified™ as a Great Place to Work®. We are committed to fostering a culture of innovation, inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed. We are currently seeking a skilled Tier 3 IT Support Technician to support a federal government client in St. Petersburg, FL. A hybrid work schedule may be considered after the successful completion of a probationary period and based on performance and operational needs.

POSITION OVERVIEW

This full-time, office-first role is ideal for an experienced IT professional with deep technical expertise and a proactive, independent work style. Supporting a geographically dispersed user base of approximately 225 customers, the Tier 3 Support Technician will be responsible for handling complex IT functions and advanced troubleshooting tasks that exceed the capacity of lower-tier service desk staff. Working alongside two other Tier 3 technicians, and three Tier 2 technicians, this role plays a critical part in maintaining a responsive, reliable IT service desk, directly supporting mission-critical government functions.

REQUIREMENTS

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 4 years of hands-on experience in software testing and validation processes.
• Proven background in a Tier 3 or senior-level IT support role, preferably in an enterprise or government environment.
• Strong proficiency in software packaging, deployment, and license management across various platforms.
• Demonstrated experience with cloud-based enterprise solutions, such as Google Workspace.
• In-depth knowledge of Windows operating systems, including system imaging and endpoint management.
• Experience managing and supporting mobile devices within an organizational setting.
• Exceptional troubleshooting and problem-solving skills, with the ability to document and communicate resolutions effectively.
• Strong ability to manage multiple priorities and projects simultaneously while meeting deadlines.
• Excellent interpersonal skills, with the ability to collaborate effectively with both technical teams and end users.
• Clear and professional verbal and written communication skills in English.
• Proven ability to work independently and adhere to established procedures and security protocols.

PREFERRED QUALIFICATIONS:

• Experience in a federal or multi-site IT environment.
• Familiarity with hybrid cloud infrastructure and service management tools.
• Previous experience supporting government agency end users.