Tier 3 Scheduler - Multiple Shifts at Precision Imaging Centers

Fleming Island, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

19.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical terminology, Insurance verification, Authorization processing, Customer service, Communication, Organizational skills, Problem-solving, Multitasking, Data entry, Call triage, Scheduling, Attention to detail

Industry

Hospitals and Health Care

Description

Description Now Hiring: Tier 3 Scheduler (Remote) Location: Remote (Work From Home) Department: Call Center Reports To: Call Center Manager Schedule Options (Full-Time): We offer a variety of schedules to support work-life balance: Saturday–Wednesday, 8:00 AM – 4:30 PM Monday–Friday: 8:00 AM – 4:30 PM 9:00 AM – 5:30 PM 10:00 AM – 6:30 PM 11:30 AM – 8:00 PM Join Our Growing Team at Precision Imaging Centers At Precision Imaging Centers, we are committed to delivering Superior Care and Exceptional Clarity to our patients and communities. As a Tier 3 Scheduler, you will play a critical role in ensuring patients receive timely, accurate, and compassionate service while navigating their imaging needs. Position Overview The Tier 3 Scheduler is responsible for managing inbound and outbound calls, text communications, and complex scheduling workflows across multiple service lines, including general imaging, auto/legal cases, and breast imaging. This role requires a high level of attention to detail, strong communication skills, and the ability to work efficiently in a fast-paced, remote environment while maintaining a patient-first approach. Key Responsibilities Manage inbound/outbound calls for general, auto/legal, and breast imaging scheduling Respond to text line inquiries within 3 minutes Schedule a minimum of 25 exams daily and manage approximately 80 calls per day Accurately collect and verify patient demographics, insurance, and financial information Review physician orders for accuracy and protocol compliance Coordinate with referring providers to obtain missing or incomplete information Escalate complex cases appropriately to leadership or senior team members Provide call triage support and route messages to appropriate departments Manage assigned worklists and scheduling-related communications Utilize systems such as Ikonopedia for follow-up tracking Clearly communicate preparation instructions and answer patient billing questions Coordinate transportation for auto/legal patients when needed Maintain high accuracy while multitasking in a fast-paced environment Process incoming faxes and documentation efficiently Qualifications High school diploma or equivalent required Healthcare scheduling experience preferred (radiology or breast imaging strongly preferred) Customer service experience required Knowledge of medical terminology, insurance verification, and authorizations preferred Strong communication, organizational, and problem-solving skills Ability to manage multiple priorities with speed and accuracy Comfortable working in a fully remote environment Benefits & Perks We value our team members and offer a comprehensive benefits package, including: Competitive pay Medical, Dental, and Vision Insurance Paid Time Off (PTO) & Paid Holidays 401(k) Life and Disability Insurance Employee Assistance Program (EAP) Opportunities for growth and advancement Supportive, team-oriented culture Work Environment & Physical Requirements Fully remote, work-from-home position Prolonged periods of sitting and working on a computer/phone Occasional repetitive motions such as typing and reaching If you’re a detail-oriented, patient-focused professional looking to grow in a dynamic healthcare environment, we’d love to hear from you! Apply today and be part of a team making a difference in patient care. Requirements High school diploma or equivalent required Healthcare scheduling experience preferred (radiology or breast imaging strongly preferred) Customer service experience required Knowledge of medical terminology, insurance verification, and authorizations preferred Strong communication, organizational, and problem-solving skills Ability to manage multiple priorities with speed and accuracy Comfortable working in a fully remote environment

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Responsibilities

The Tier 3 Scheduler manages inbound and outbound calls, text communications, and complex scheduling workflows for various imaging services. They are responsible for verifying patient information, reviewing physician orders, and coordinating with providers to ensure accurate and timely service.