Tier II Help Desk Technician (Managed Services, on-site Orlando) at Enterfusion LLC

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

85000.0

Posted On

23 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Networking, Windows Server, Microsoft 365, Entra ID, Intune, VLAN, DHCP, DNS, VPN, PSA, RMM, PowerShell, AWS, Azure, Fortinet

Industry

IT Services and IT Consulting

Description

We are in search of a genuine Tier 2 professional who can take full responsibility for escalations related to networking and Windows server workloads in a dynamic MSP, multi-tenant setting. Your approach is proactive—you monitor systems, foresee issues, and resolve challenges before users even notice. When challenges arise, you confidently take charge and manage them effortlessly. Additionally, you’re ready to engage in a mandatory on-call rotation. This role is not suited for someone looking to learn on the job; we want someone who is already performing at a Tier 2 level. Must‑haves 3–5+ years in IT support with recent Tier 2 responsibilities; MSP experience strongly preferred Demonstrated ownership of escalations and complex incidents; proactive problem prevention Hands‑on with Microsoft 365 & Entra ID tenant admin, Intune device/compliance Solid networking across VLAN/DHCP/DNS/VPN; can read basic topology diagrams Comfortable with a modern PSA and RMM Willing to participate in a required on‑call rotation Excellent written and verbal communication with users Nice‑to‑haves Fortinet (policies/NAT/VPN), Unifi/HP Aruba AWS EC2 and/or Azure IaaS (VMs, networking) PowerShell automation; Autopilot/Defender/Conditional Access What you’ll do Proactively monitor and remediate risks across servers, networks, and tenants (alerts, capacity, patching) Take ownership of escalated tickets from Tier 1 and deliver root‑cause resolution Administer Windows Server (AD/DNS/DHCP/Group Policy/FS), Hyper‑V, and M365/Entra ID/Intune Configure and troubleshoot networks: VLANs, DHCP options, DNS, VPN, site‑to‑site tunnels Work with common SMB firewall/switch platforms (NAT, policies, and routing basics) Deploy/monitor via RMM; document in the knowledge base; manage SLAs in the PSA Perform scheduled maintenance, patching, and after‑hours changes as needed Mentor Tier 1 on troubleshooting methodology and customer comms Work location & schedule On‑site in Orlando, FL. Standard M–F business hours with required on‑call/after‑hours rotations. COMPENSATION: Annual salary of $70,000-85,000/year commensurate with experience + on-call stipend as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance, Dental & Vision Insurance – 100% company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Responsibilities

Proactively monitor and remediate risks across servers, networks, and tenants while taking ownership of escalated tickets from Tier 1. Administer Windows Server and configure networks, ensuring effective communication and documentation.