Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

POSITION

The Tier II SOC Technician serves as our proactive line of IT support to all our clients. If you have 2-4 years of experience on a help desk or network operations center, excellent communication skills, along with a good understanding of common server hardware and productivity software applications, we want to talk to you. We’re looking for someone with excellent judgment skills to be able to properly evaluate situations and gather vital information from our clients. We’re looking for leaders!

REQUIRED SKILLS/KNOWLEDGE:

• Utilize Monitoring Tools to proactively identify and analyze potential issues.
• Diagnose Hardware & Software errors and triage to determine the urgency of issues.
• Installation of Operating Systems and Patching for Microsoft Windows environments.
• General Troubleshooting of Software, Hardware, and Network issues.
• Advanced Troubleshooting of Windows Server 2016, 2019, and 2022.
• Facilitate onsite and escalation support activities.
• Provide technical support over the phone or Web to end users /clients.
• Utilize remote support tools to provide proactive technical support.
• Installation of Software inside of client environments.
• Documentation of troubleshooting steps and resolutions in our ticketing system.
• Create and maintain documentation about Customer environments and configurations.
• Escalate to higher tier support to resolve complex issues.

QUALIFICATIONS:

• Associate degree in Information Technology, Computer Science, or related field.
• Minimum of 2 years of experience in Helpdesk, Network Operations, or support role.
• Strong understanding of Windows Server Environments (Server 2016, 2019, 2022).
• Good understanding and knowledge of TCP/IP, DNS, DHCP, and VPN Technologies.
• Knowledge and hands-on experience with Windows OS and Computer Hardware.
• Microsoft Office 365, Azure, and other Application Support skills.
• Microsoft Server Certifications, Network +, or similar certifications.

Please refer the Job description for details